E-Commerce Supervisor

Build the future of online retail with us

Jason Entertainment Indonesia is the newly established Indonesian branch of JASON TOYS, an IP-based collectible toy and merchandise brand founded in China. We are looking for an E-Commerce Supervisor to support our digital growth on leading online platforms such as Shopee, TikTok, Tokopedia, etc.

About Us:

Jason Entertainment Indonesia is a distribution and promotion company specializing in Intellectual Property (IP) products such as collectible toys, character merchandise, and trading cards. We partner with leading toy retailers and online marketplaces, headquartered at SOHO Capital, West Jakarta.

Responsibilities:

1) E-Commerce Operations & Platform Management

- Oversee daily e-commerce operations, including product listing, order processing, and inventory synchronization across multiple marketplaces.

- Ensure all product and campaign information is accurate, updated, and optimized for conversion.

- Identify and resolve operational bottlenecks to maintain smooth execution.

2) Sales Performance & Growth Strategy

- Monitor key performance metrics (sales, ROAS, ROI, conversion rate, profit margin) and develop actionable insights.

- Formulate and execute sales growth strategies across Shopee, Tokopedia, Lazada, and other platforms.

- Plan and manage promotional calendars, flash sales, and discount strategies aligned with sales targets and margin goals.

- Collaborate with Finance and Marketing to evaluate campaign profitability and optimize spending efficiency.

3) KOL, Affiliate & Live Streaming Strategy

- Develop and manage KOL collaboration strategies to boost traffic, engagement, and sales.

- Oversee affiliate marketing programs, including partner selection, commission structures, and performance analysis.

- Plan and execute live streaming sessions in coordination with hosts, ensuring strong product storytelling and measurable conversion.

- Track and evaluate performance of each initiative to ensure ROI-driven marketing execution.

4) Marketing & Campaign Execution

- Work closely with the Marketing Team to develop integrated campaigns (on-platform, social, and performance ads).

- Align e-commerce and marketing calendars to maximize exposure during brand campaigns and platform events.

- Collaborate with marketplace account managers to leverage platform tools and promotional features.

5) Reporting & Strategic Planning

- Produce regular performance reports and dashboards to track online revenue, campaign effectiveness, and customer acquisition costs.

- Provide insights and recommendations to management for improving profitability and customer lifetime value.

- Stay up-to-date with e-commerce trends, platform algorithm updates, and competitor activities.

6) Logistics & Inventory Management

- Coordinate with the Warehouse Team to ensure stock availability and timely fulfillment of orders.

- Manage product returns, refunds, and inventory discrepancies.

7) Team Leadership & Cross-Functional Coordination

- Supervise, train, and develop the e-commerce team to achieve performance goals.

- Work closely with Warehouse, Marketing, and Customer Service to ensure seamless end-to-end execution.

8) Other duties as assigned.

Requirements:

1) Education: Bachelor's degree in Business, Marketing, or a related field.

2) Experience: At least 5 years of experience in e-commerce experience, with at least 1 year in a supervisory role. Prior experience in FMCG, retail, toys, or distribution industry is strongly preferred.

3) Technical Skills:

- Strong understanding of e-commerce platforms (Shopee, Tokopedia, TikTok, etc.).

- Strong understanding of marketplace analytics, KOL performance, and digital ad metrics (ROAS, ROI, CTR, CAC, profit margin).

- Proficiency in campaign performance tracking and data visualization tools (Google Analytics, platform dashboards, etc.).

4) Soft Skills:

- Data-driven and strategic thinker with strong commercial acumen.

- Excellent communication, negotiation, and leadership skills.

- Agile, detail-oriented, and capable of thriving in a fast-paced, startup-like environment.

5) Language: Fluency in English is required; proficiency in Chinese is a plus.

6) Work Style: Comfortable working in a startup/retail distribution setting with ambiguity and rapid changes.

7) Location: Willing to WFO at Soho Capital, Grogol Petamburan, Jakarta Barat.

8) Work Schedule: Willing to work 6 day per week.

9) Availability: Candidates who can join immediately are highly preferred.