E-commerce & Retail Supervisor

1 day ago

Jakarta, Indonesia Tanamera Coffee Indonesia Full time

The responsibilities and qualifications for an E-Commerce & Retail Supervisor can vary depending on the specific company and industry. However, I can provide you with a general overview of what the role may entail:
**Responsibilities**:

- Oversee the online store operations, ensuring a seamless and user-friendly shopping experience.
- Monitor website performance, implement improvements, and troubleshoot any issues.
- Collaborate with the marketing team to optimize product listings, images, and descriptions.
- Manage the order fulfillment process, including inventory control, packing, and shipping.
- Ensure accurate and timely order processing, tracking, and delivery to customers.
- Address customer inquiries and concerns related to online orders and products.
- Implement strategies to enhance customer satisfaction and loyalty.
- Analyze sales data and performance metrics to identify trends and opportunities for improvement.
- Develop and implement strategies to increase online sales and meet revenue targets.
- Supervise and train retail staff, ensuring they are knowledgeable about products and customer service.
- Delegate tasks and responsibilities effectively to achieve team goals.
- Coordinate efforts with the brick-and-mortar retail team to ensure a cohesive and integrated customer experience across channels.
- Stay updated on e-commerce trends and technologies, and implement relevant tools to enhance efficiency.
- Ensure compliance with legal and regulatory requirements related to e-commerce and retail operations.

Qualifications:

- Bachelor’s degree in business, marketing, or a related field.
- Several years of experience in e-commerce and retail management, with a proven track record of success.
- Proficiency in e-commerce platforms, order management systems, and other relevant tools.
- Knowledge of website analytics and data interpretation.
- Strong leadership and interpersonal skills to manage and motivate a team.
- Ability to analyze sales data, customer behavior, and market trends.
- A customer-centric approach with a focus on providing excellent customer service.
- Effective communication skills for collaboration with cross-functional teams.
- Strong problem-solving skills to address issues related to order fulfillment, customer complaints, and website performance.
- Ability to adapt to a dynamic and fast-paced e-commerce environment.

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