E-Commerce Supervisor

6 days ago

Kecamatan Bandung Kulon West Java, Indonesia PRAMA BORMA GROUP Full time 4,000,000 - 8,000,000 per year

Role Description

This is a full-time on-site role for an E-Commerce Supervisor located in Bandung.

The E-Commerce Supervisor will be responsible for overseeing day-to-day e-commerce operations, managing sales performance, conducting business planning, and ensuring excellent customer service. This role also involves analyzing data to improve performance, communication with team members, and implementing strategies to optimize sales operations.

Job Description

  1. Oversee the end-to-end fulfillment process: order processing, inventory accuracy, shipping coordination, and returns.
  2. Coordinate with warehouse, logistics, and customer service teams to maintain fast and reliable delivery performance.
  3. Monitor stock levels, product availability, and display accuracy.
  4. Work closely with marketing to plan online campaigns and ensure product presentation aligns with brand standards.
  5. Analyze recurring complaints to identify and fix root causes.
  6. Lead cross-functional coordination between operations, IT, customer service, and finance.
  7. Support internal reporting on sales performance, service level, and operational KPIs.

Qualifications

  1. Bachelor's Degree (S1) in relevant field.
  2. Minimum 3 years' experience in e-commerce or retail operations.
  3. Strong teamwork, communication, and problem-solving skills.
  4. Detail-oriented, calm under pressure, and customer-focused.

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