Tenant Relation Supervisor

2 weeks ago

Central Jakarta Jakarta, Indonesia PT Nusa Mandiri Properti Full time 4,000,000 - 8,000,000 per year

Deskripsi Pekerjaan:

  • 1. Hubungan & Komunikasi Tenant

  • Menjadi penghubung utama antara manajemen mall dan tenant.

  • Menangani pertanyaan, keluhan, dan permintaan tenant dengan respons cepat dan solusi yang tepat.
  • Melakukan kunjungan rutin ke tenant untuk memantau kondisi operasional dan hubungan kerja sama.
  • Menyampaikan informasi kebijakan, kegiatan, atau pengumuman dari manajemen kepada tenant.2. Operasional Tenant
  • Memastikan seluruh tenant mematuhi peraturan dan standar operasional mall (jam operasional, kebersihan, keamanan, visual display, dsb.).
  • Memantau kesiapan tenant sebelum pembukaan toko (fit-out, izin operasional, kelengkapan dokumen, dll).
  • Melakukan koordinasi dengan departemen teknis, keamanan, dan kebersihan untuk memastikan kebutuhan tenant terpenuhi.3. Administrasi & Pelaporan
  • Menyusun laporan harian/mingguan/bulanan terkait aktivitas tenant, keluhan, dan tindak lanjutnya.
  • Membantu dalam pengumpulan data tenant.4. Promosi & Event Support
  • Mendukung pelaksanaan kegiatan promosi dan event mall, termasuk koordinasi dengan tenant untuk partisipasi.
  • Membantu tim MarComm dalam komunikasi dan persiapan aktivitas bersama tenant.5. Kepuasan Tenant
  • Melakukan survei kepuasan tenant secara berkala.
  • Memberikan rekomendasi perbaikan untuk meningkatkan hubungan tenant–management.

Kualifikasi:

  • Minimal S1 Jurusan Komunikasi, Hubungan Masyarakat, atau jurusan terkait.
  • Memiliki pengalaman minimal 2 tahun sebagai Supervisor.
  • Memiliki kemampuan interpersonal serta memiliki kemampuan time management yang baik.
  • Memiliki kemampuan untuk membangun negosiasi dan resolusi konflik.
  • Mampu untuk memahami, menafsirkan, dan mengkomunikasikan hal-hal terkait regulasi.
  • Mampu mengoperasikan komputer khususnya Microsoft Office, ERP.
  • Bersedia bekerja dihari Sabtu/ Minggu jika dibutuhkan dan shifting

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