tenant relation supervisor

1 week ago


West Jakarta Jakarta, Indonesia AKR Land Development Full time 2,000,000 - 4,000,000 per year

Responsibilities:

  • Monitor and evaluate all complaints and suggestions submitted by Tenants.
  • Discipline the Tenant Relations team in terms of service values ​​& aesthetics of the area.
  • Ensure that office/apartment occupant facilities are functioning properly.
  • Assist in communicating with tenants regarding outstanding payments (IPL, and Utilities)
  • Update apartment and office occupant data periodically.
  • Ensure that unit handovers run smoothly and correctly.

Qualifications:

  • Diploma or preferred Bachelor's degree in Hotel and Hospitality Management.
  • Minimum of 2 years of experience in a same position.
  • Fluency in English is required; proficiency in additional languages is a plus.
  • Excellent communication and interpersonal skills to interact effectively with tenants and team members.
  • Collaborative mindset and ability to work effectively within a team.
  • Proficient negotiation skills for various tenant-related situations.
  • Dedication to maintaining high levels of tenant satisfaction through exceptional service.


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