Business Process Management
3 days ago
Job Description
- Manage BPO Vendor Management, Payroll & Data Analyst team
- Serve as the primary point of contact for all BPO vendor engagements
- Ensure vendors meet agreed SLAs, KPIs, and quality standards
- Manage contract compliance, negotiations & renewals
- Oversee & validate monthly payroll data submission for BPO vendors
- Monitor headcount utilization, cost trends & budget alignment
- Generate insights & reports to drive decision-making and continuous improvement
- Identify process gaps, inefficiencies, or trends impacting vendor performance or cost
- Liaise with internal departments to streamline BPO-related processes
Requirements
- Minimum 8 years of experience in handling BPO operations, vendor management, outsource or similar role
- Strong analytical, problem-solving & decision-making capabilities
- Strong business & financial acumen
- Excellent communication and negotiation skills
- Proven track record in managing multiple stakeholders and improving vendor performance
- Good knowledge of labor cost structure & compliance in outsourced environments
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