Business Process Management

3 days ago


Jakarta, Jakarta, Indonesia SPX Express Full time

Job Description

  • Manage BPO Vendor Management, Payroll & Data Analyst team
  • Serve as the primary point of contact for all BPO vendor engagements
  • Ensure vendors meet agreed SLAs, KPIs, and quality standards
  • Manage contract compliance, negotiations & renewals
  • Oversee & validate monthly payroll data submission for BPO vendors
  • Monitor headcount utilization, cost trends & budget alignment
  • Generate insights & reports to drive decision-making and continuous improvement
  • Identify process gaps, inefficiencies, or trends impacting vendor performance or cost
  • Liaise with internal departments to streamline BPO-related processes

Requirements

  • Minimum 8 years of experience in handling BPO operations, vendor management, outsource or similar role
  • Strong analytical, problem-solving & decision-making capabilities
  • Strong business & financial acumen
  • Excellent communication and negotiation skills
  • Proven track record in managing multiple stakeholders and improving vendor performance
  • Good knowledge of labor cost structure & compliance in outsourced environments

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