Business Process Improvement

Company Description

Yourpay is a neobank focused on empowering and transforming the lives of underbanked mothers and families in rural areas of Indonesia. Our goal is to provide secure, affordable, and user-friendly financial services to Indonesian migrant workers around the world. We offer a comprehensive platform for payments, transfers, lending, and savings, allowing users to access five pillars of financial transactions: payment, lending, insurance, investment, and saving. To date, we have served over 2 million transactions for more than 60,000 active users in Indonesia, Taiwan, Hong Kong, Singapore, and soon Malaysia and Saudi Arabia. Join us in revolutionizing financial inclusion and making a positive impact on communities.

Position Summary

We are looking for a curious and highly analytical Business Process Improvement to join our growing team. Reporting to the Business Process Project Manager, you will be the analytical engine at the heart of our operations. Your primary mission will be to dive deep into our current processes, use data to identify inefficiencies and opportunities, and design innovative solutions to help us scale effectively.

If you are a natural problem-solver who loves to ask "why" and is passionate about making things work better, this role is for you.

What You'll Do

• Business Process Reengineering: Map out existing operational workflows across our FinOps, Customer Service, and KYC teams to identify bottlenecks and areas for improvement.
• Data Analysis & Problem Solving: Conduct root cause analysis on operational issues, such as transaction failures or service delays. You will use data to uncover insights, validate hypotheses, and provide clear, actionable recommendations.
• Optimization & Solution Design: Design and propose new, optimized workflows and solutions. You will be instrumental in shaping the future of how our operations run.
• Performance Monitoring: Develop and maintain dashboards and reports to track key operational metrics, providing the Senior Operations Manager and squad supervisors with visibility into performance.
• Collaboration: Work closely with the operational squads to understand their challenges, gather qualitative feedback, and support the implementation of new processes.

What You'll Bring

• 1-3 years of experience in an analyst role (e.g., operations analyst, business analyst, data analyst), ideally in a fintech, banking, or tech environment.
• A Bachelor's degree in a quantitative or logical field like Business, Finance, Economics, Engineering, or a related discipline.
• Strong analytical and logical reasoning skills, with a proven ability to break down complex problems into manageable parts.
• Proficiency in SQL for data extraction and analysis.
• Advanced skills in Microsoft Excel or Google Sheets (e.g., pivot tables, complex formulas, data modeling).
• Excellent communication skills, with the ability to present data and findings clearly and concisely.

Who You Are

• A Natural Detective: You are inherently curious and enjoy digging into data and processes to understand how they work and how they can be improved.
• Logical and Structured: You think in terms of systems and processes, and you approach problem-solving in a methodical way.
• Detail-Oriented: You have a keen eye for detail and believe that small changes can have a big impact.
• A Humble Collaborator: You work well with others, value different perspectives, and are focused on achieving the best outcome for the team and the company.
• Proactive: You don't wait to be told what to do; you actively seek out opportunities to add value.

Location:

This is a full-time, fully in-office (full WFO) position based at our headquarters in Midpoint Place Building, Tanah Abang, Jakarta Pusat.

Please submit your CV to with email SUBJECT: BPI - Name