General Manager Operations

4 days ago

Bali, Indonesia Waterbom Bali Full time

Purpose of Job

  • To deliver daily operational excellence with discipline, warmth, and precision.
  • The GM ensures Waterbom operates safely, smoothly, and joyfully—protecting guest satisfaction, staff morale, and the essence of the Waterbom experience

Oversees:

  • Guest services, Operations, Engineering, Lifeguards, F&B, Retail, Safety & Security, Housekeeping, Landscaping.

Main Duties and Responsibilities

KEY RESPONSIBILITIES:

Daily Operational Leadership

  • Oversee and manage daily operating functions.
  • Ensure smooth openings, shift transitions, and closings.
  • Maintain guest flow, queue systems, cleanliness, and safety standards.

System Execution & Discipline

  • Implement systems and SOP designed by the COO.
  • Ensure 100% consistency across all operational departments.
  • Identify operational gaps and escalate necessary system improvements.

Co-Leadership in Safety & Compliance

  • Conduct the Annual Safety Audit jointly with the COO.
  • Manage daily safety checks, incident response, and safety drills.
  • Oversee safety across slides, pools, rides, and public spaces.

People Leadership & Internal Growth Promotion

  • Lead, motivate, and coach frontline teams and supervisors.
  • Promote internal growth and identify staff with leadership potential.
  • Maintain morale, confidence, and discipline across teams.
  • Strengthen communication and coach supervisors daily.

Service Quality & Guest Experience

  • Maintain world-class service quality across all touch points.
  • Resolve guest concerns quickly and with empathy.
  • Monitor guest feedback and adjust operations accordingly.
  • Ensure service reflects Waterbom's emotional identity.

Minor Projects & On Time Execution

  • Oversee small operational projects, including counters, shading, upgrades, signage, and storage.
  • Ensure projects are delivered on time, within budget, and with Waterbom quality.
  • Coordinate with Engineering, Procurement, and Maintenance teams.

Manpower Planning & Scheduling

  • Oversee weekly staff scheduling and adjust for peak / off-peak needs.
  • Work with HR on staffing, discipline, and welfare.
  • Ensure the right staffing in the right place at the right time.

Sustainability on the Ground

  • Execute sustainability SOP;s daily (waste sorting, water efficiency, no waste culture).
  • Ensure staff understand and participate in environmental practices.

Communication & Coordination

  • Maintain clear communication with the COO and departmental heads.
  • Align daily operations with HR, Engineering, Marketing, Safety & Security, and F&B.
  • Ensure departments work cohesively toward shared objectives.

  • General Manager

    11 hours ago

    Bali, Indonesia Ulu Cliffhouse Full time

    Role DescriptionThe General Manager will lead and oversee all operations at Ulu Cliffhouse to ensure excellence in customer experience, operational efficiency, and team performance. Responsibilities include managing daily activities, supervising staff, optimizing revenue streams, maintaining service quality, and overseeing budgets. The role also requires...

  • General Manager Hotel

    2 weeks ago

    Bali, Indonesia Private Advertiser Full time

    Requirements:Bachelor's Degree in Hospitality Management, Business Administration, or related field (Master's preferred).Minimum 10 years of progressive experience in the hospitality industry, including at least 5 years in a senior management or General Manager role at a 4–5 star hotel or resort.Proven record in hotel operations, budgeting, and financial...

  • General Manager

    2 weeks ago

    Kecamatan Kuta Selatan, Bali, Indonesia Bali Jobs Recruitment Full time

    Our client is a stunning cliff-front venue, a luxury lifestyle brand known for its premium food and beverage offerings. They are seeking a dynamic, experienced, and inspirational General Manager to lead the team and drive the continued success of the venue. The ideal candidate will be a visionary leader with a proven track record in luxury hospitality...

  • Resort General Manager

    2 weeks ago

    Selat, Bali, Indonesia The Wise Orangutan Bali Full time

    Layangan Resort Bali is seeking a passionate and experienced General Manager to lead the daily operations of our new luxury boutique resort in Karangasem, Bali. This role is ideal for a proactive and hands-on leader who thrives in a natural setting, enjoys developing high-performing teams, and is committed to delivering exceptional guest experiences that...

  • General Manager Mall

    2 weeks ago

    Bali, Indonesia Private Advertiser Full time

    Requirements:Bachelor's Degree in Business, Management, Property, or related field (Master's preferred).Minimum 8–10 years of experience in mall or retail property management, including 3–5 years in a senior managerial role.Strong commercial acumen with proven success in P&L management, leasing strategy, and operational leadership.Excellent understanding...

  • General Admin

    4 days ago

    Bali, Indonesia OXO Group Indonesia Full time

    Position OverviewThe General Admin role at OXO Hospitality Management is responsible for providing comprehensive administrative support to ensure smooth daily operations. This position directly supports the Director and coordinates with various departments to maintain organizational efficiency.Key ResponsibilitiesAdministrative SupportProvide direct...

  • General Affair Specialist

    6 days ago

    Bali, Indonesia BRAWO Life Indonesia Full time

    About Us:At BRAWIUM Indonesia (Formerly BRAWO Life), we are passionate about helping people live healthier and more balanced lives by encouraging "ReFresh Your Lifestyle". As a brand in the health and wellness sector, we specialize in offering high-quality products, detox programs that empower individuals to make positive changes in their daily...

  • General Manager Caspla Beach Club

    1 week ago

    Nusa Penida, Bali, Indonesia Caspla Bali Group Full time

    About the role As the General Manager of the Caspla Beach Club in the picturesque Nusa Penida area of Bali, you will play a pivotal role in driving the strategic vision and day-to-day operations of this premier hospitality destination. Reporting directly to the Caspla Bali Group's leadership team, you will be responsible for overseeing all aspects of this...

  • Villa General Manager

    2 weeks ago

    Kecamatan Kuta Selatan, Bali, Indonesia Gingersnap Bali Official Full time

    About UsKasbah Properties is a newly established property management company located in the serene village of Mas, Ubud. We specialize in managing and renting villas and apartments, providing high-end service to both guests and property owners.Position OverviewWe are looking for a proactive and experienced GENERAL MANAGER to lead the full setup and daily...

  • General Maintenance

    2 days ago

    North Kuta, Bali, Indonesia The Cakap Group Full time

    The Cakap Group sedang membuka lowongan untuk posisi Penuh waktu General Maintenance di Tibubeneng, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.Persyaratan untuk peran ini:Tersedia jam fleksibelDiperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi iniGaji yang diinginkan: Rp4,000,000 - Rp5,600,000 per bulanPosition : General...