Account Executive

6 days ago

Jakarta Metropolitan Area, Indonesia Esensi Digital Full time 70,000,000 - 1,200,000,000 per year

Account Executive

Esensi Digital - Gading Serpong, Tangerang

As an Account Executive at Esensi Digital, you will be responsible for overseeing client projects and ensuring they run smoothly at a high level. You will play a key role in managing client expectations, monitoring the work of our specialist teams, and ensuring that timelines and quality standards are maintained. In addition to client management, you will also focus on business growth by acquiring new clients and fostering long-term relationships.

Key Responsibilities
:

  • Project Monitoring & Team Coordination
    :
  • Oversee client projects from a high-level perspective, ensuring the specialist teams (performance marketing, content specialists, etc.) are delivering on time and meeting client expectations.
  • Monitor the day-to-day work between the client and the specialist team, ensuring communication is clear and projects are progressing according to scope and timelines.
  • Resolve any conflicts or issues that arise, ensuring that work continues smoothly and client expectations are managed effectively.

  • Ensure that internal teams are aligned and that the work they deliver fits the client's needs, timelines, and quality standards.

  • Client Relationship Building
    :

  • Develop and nurture strong relationships with clients by ensuring their needs are met and expectations exceeded.
  • Be proactive in managing client satisfaction and serve as a higher-level point of contact for any major concerns or escalations.

  • Ensure clear and regular communication between the client and internal teams, especially when it comes to project updates, progress, and any scope adjustments.

  • New Business Development & Client Acquisition
    :

  • Identify and pursue new business opportunities to acquire new clients and expand the company's revenue streams.
  • Drive client acquisition efforts by scheduling meetings, pitching services, and closing deals with prospective clients.
  • Build relationships with potential clients and understand their needs, while staying up to date with industry trends to inform new business strategies.

Requirements
:

  • Minimum of 2 years of experience in account management, client services, or a related field.
  • Strong communication and interpersonal skills, with the ability to manage high-level client expectations and resolve issues efficiently.
  • Experience in managing or overseeing client projects, ensuring that deliverables are met and timelines are adhered to.
  • Familiarity with digital marketing strategies, including paid ads, performance marketing, social media content, and content creation.
  • Strong client relationship-building skills, with a focus on maintaining long-term partnerships.
  • Motivated to acquire new business and expand existing accounts.
  • Ability to adapt to a fast-paced environment, multitask, and prioritize effectively.
  • Highly organized, detail-oriented, and self-driven.
  • Must be able to speak, present, and communicate professionally in English.
  • Willing to work on-site at Esensi Office, Gading Serpong, Tangerang.

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