Non-Branch Channel Assurance Analyst

1 week ago

Jakarta, Jakarta, Indonesia Bank OCBC Full time 9,000,000 - 12,000,000 per year
Description
  1. Melakukan identifikasi & penilaian risiko untuk terus memantau terhadap risiko-risiko yang muncul seperti:
    1. Melakukan Surprise Check (pengecekan dadakan secara berkala ke kantor agensi penjualan dan saluran penjualan bisnis lainnya), melakukan pemeriksaan kondisi kantor agensi dan atau Lokasi penjualan untuk memastikan kegiatan implementasi Clean Desk Policy, serta melakukan wawancara dengan pihak agensi jika diperlukan untuk team Direct Sales dan Telesales.
    2. Melakukan mystery shopper (bertindak seperti seorang calon nasabah) dan mengamati proses penjualan yang di lakukan untuk agen Mobile Acquisition, Merchant Direct Sales dan Direct Sales
    3. Sebagai bagian dari Control Assurance Program, melakukan pengetesan kontrol atas desain dan implementasi kontrol yang tertuang dalam Risk & Control Self-Assessment (RCSA) dan Standard Operating Procedure (SOP)
  2. Memfasilitasi materi sosialisasi & kampanye internal bagi karyawan Non-Branch Channel untuk meningkatkan kewaspadaan dan kesadaran terhadap risiko dengan tujuan agar karyawan menerapkaan praktik bisnis yang etis untuk menjaga kepentingan nasabah, karyawan Bank dan juga Bank
  3. Bekerja sama dengan unit lain di Business Governance & Control dalam melakukan investigasi terhadap indikasi pelanggaran peraturan Bank, serta penipuan/ ketidakpatuhan karyawan dan eskalasi ke Komite Disiplin
  4. Melakukan eskalasi dan pembahasan terkait permasalahan yang muncul kepada Manajemen Senior di Forum Risiko yang diselenggarakan
  5. Memastikan aktifitas pengelolaan bisnis / operasional di Unit Kerjanya sesuai ketentuan yang berlaku. (Khusus untuk Team Leader) atau Melakukan aktifitas pengelolaan bisnis / operasional sesuai ketentuan yang berlaku. (Khusus untuk Individual Kontributor)

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