Account Manager

3 days ago

Jakarta Metropolitan Area, Indonesia WOW Company Full time

Requirements:

  • Minimum 5 years of experience as an Account Executive or Account Manager in a reputable social media or digital marketing agency.
  • Strong expertise in client service and project management, especially in social media campaigns.
  • Excellent communication and negotiation skills to manage client expectations and lead contract discussions.
  • Proven ability to manage multiple projects simultaneously with exceptional time management and organizational skills.
  • Hands-on experience in end-to-end project management: planning, coordination, execution, and delivery of social media campaigns.
  • Proficient in analyzing social media performance (both organic and paid), preparing reports, and offering strategic insights.
  • In-depth understanding of current social media trends, platform algorithms, and brand strategies for engagement and awareness.
  • Strong problem-solving and critical thinking skills with the ability to anticipate and mitigate project risks.
  • Has agency-side experience

Responsibilities:

  • Act as the primary point of contact between clients and internal teams for all social media-related campaigns.
  • Build and maintain long-term, trust-based relationships with clients; identify opportunities to grow accounts.
  • Lead the execution of social media campaigns, ensuring alignment with client goals, timelines, and budgets.
  • Coordinate seamlessly with internal teams (content, creative, strategy, media buying) to ensure smooth project execution.
  • Proactively identify potential challenges and provide effective solutions to maintain project momentum.
  • Prepare and present regular performance reports, insights, and campaign optimization strategies to clients and stakeholders.
  • Contribute to business development by spotting upsell or cross-sell opportunities with existing or new clients.
  • Ensure high client satisfaction by gathering feedback and continuously improving services.

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