Current jobs related to Senior Associate Scrum Master - Jakarta, Jakarta - NTT DATA, Inc.

  • Scrum Master

    2 weeks ago

    Jakarta, Jakarta, Indonesia PT Shapeup Fitness Indonesia Full time

    Requarment Scrum Master* Berpengalaman sebagai Scrum Master minimal 5 tahun.* Memiliki pemahaman yang sangat baik dalam metodologi Agile.* Memiliki pemahaman yang sangat baik dalam teknik-teknik dan artifak scrum (DoD, user stories, automated testing, backlog refinement).* Terbiasa menggunakan tools manajemen proyek seperti Jira, Trello, atau ClickUp.*...

  • Scrum Master

    2 weeks ago

    Jakarta, Jakarta, Indonesia MindSoci Full time

    Company DescriptionMindSoci provides creators and teams with the tools they need to think bigger, work more efficiently, and share their ideas with the world. We empower innovation and support collaborative workflows, enabling users to scale their creativity. MindSoci is dedicated to enhancing productivity while fostering a space for inspiration and...

  • Scrum Master

    5 days ago

    Jakarta, Jakarta, Indonesia Frontline Data Solutions Full time

    As a Scrum Master, you'll be the driving force behind our Agile delivery process. You'll facilitate key Scrum ceremonies, coach teams on Agile principles, and remove impediments to keep work flowing smoothly. Acting as a servant leader, you'll foster collaboration, transparency, and continuous improvement across the team. Your role is critical in ensuring...

  • Scrum Master

    2 days ago

    Jakarta, Jakarta, Indonesia NawaData Full time

    Job DeskMemfasilitasi seluruh event Scrum: Sprint Planning, Daily Scrum, Sprint Review, dan Sprint Retrospective.Memastikan Scrum framework dijalankan sesuai prinsip Agile.Membimbing tim (Developer, Product Owner, stakeholder) dalam menerapkan Agile & Scrum mindset.Meningkatkan self-organization dan cross-functional teamwork.Mengidentifikasi dan membantu...

  • Scrum Master

    2 weeks ago

    Jakarta, Jakarta, Indonesia PT. SIGMA GLOBAL TEKNOLOGI (SIGMATECH) Full time

    About the roleWe're searching for an experienced Scrum Master to join our team at PT. SIGMA GLOBAL TEKNOLOGI (SIGMATECH) in Jakarta. As a Scrum Master, you will play a crucial role in leading our agile software development projects, ensuring teams work efficiently and deliver high-quality results. This is a contract position, offering the opportunity to...

  • Scrum Master

    2 weeks ago

    Jakarta, Jakarta, Indonesia PT Rapid Teknologi Indonesia Full time

    Key Responsibilities:Facilitate all Scrum ceremonies (Daily Stand-up, Sprint Planning, Review, and Retrospective).Guide the team in Agile practices to increase transparency, efficiency, and delivery quality.Remove impediments and foster an environment where teams can work effectively.Support Product Owners in managing product backlogs and prioritizing sprint...

  • Scrum Master

    2 weeks ago

    Jakarta, Jakarta, Indonesia VLINK INC Full time

    Facilitate and manage Agile and SAFe processes across one or more Scrum Teams within the product or dealership development environment.Lead and monitor Scrum ceremonies, team performance metrics (velocity, burn-down charts), and overall product quality delivered by the team.Identify, escalate, and remove impediments while protecting the Development Team from...

  • Scrum Master

    7 days ago

    Jakarta, Jakarta, Indonesia AVOWS GLOBAL IT SOLUTIONS PRIVATE LIMITED Full time

    Key ResponsibilitiesFacilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives).Guide and coach the development team on Agile best practices.Work closely with Product Owners to ensure well-defined backlogs and smooth sprint execution.Identify and remove impediments to maintain team productivity.Foster continuous...

  • senior associate

    2 weeks ago

    Jakarta, Jakarta, Indonesia SCHINDER LAW FIRM Full time

    About Schinder Law FirmSchinder Law Firm is a leading law firm in Indonesia and a trusted business consulting company specializing in legal services, taxation, and investment management for both local and international clients.We have built a strong reputation in assisting multinational corporations and foreign investors, particularly from China, across...

  • senior associate

    2 weeks ago

    Jakarta, Jakarta, Indonesia Schinder Law Firm Full time

    Schinder Law Firm Provides High-Quality Legal Services to a Wide Range of Clients Job Description:About Schinder Law FirmSchinder Law Firm is a leading law firm in Indonesia and a trusted business consulting company specializing in legal services, taxation, and investment management for both local and international clients.We have built a strong reputation...

Senior Associate Scrum Master

3 weeks ago

Jakarta, Jakarta, Indonesia NTT DATA, Inc. Full time

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Associate Managed Services Operations Specialist is a developing subject matter expert, responsible for working closely with internal service delivery teams to support with planning, coordinating and monitoring the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.

The main responsibility of the Senior Associate Managed Services Delivery Operations Specialist is to ensure that services are delivered effectively and efficiently by carrying out routine operational tasks and assisting with the implementation of a services model that meets business needs for clients.

Key responsibilities:

  • Supports with the management of the shift roster and ensuring that all operations metrics are monitored.
  • Supports with ensuring that shift handover processes are adhered to and managed.
  • Supports with the management of shift escalations from clients.
  • Dashboards all key Metrics and manages the about to be breached situations.
  • Contributes to ensuring that services are meet the stated service level agreement (SLA) levels.
  • Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs.
  • Monitors the operational effectiveness of support services and develops and implements the required improvement plans.
  • Balances the needs of the client with the strategic direction of NTT.
  • Understands the core issues affecting the client and works with the relevant service teams to resolve.
  • Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action.
  • Performs any other advanced operational tasks as required by leadership.

To thrive in this role, you need to have:

  • Displays good customer service focus.
  • Good communication skills and ability to prepare structured, and relevant communications to operations leaders.
  • Good organizational skills with the ability to work in a fast paced and deadline driven environment.
  • Displays ability to work creatively and analytically in a problem-solving environment.
  • Developing ability to quickly become proficient in delivery processes and related systems.
  • Displays ability to analyze, design and improve operations processes.
  • Ability to work across different cultures and social groups.
  • Displays ability to work well in a pressurized environment and adapt to changing circumstances.

Academic qualifications and certifications:

  • Bachelor's degree or equivalent in Information Technology or Business Administration or related.
  • ITIL foundation certification.

Required experience:

  • Moderate level work experience gained in a managed service delivery within a large scale (preferably multi-national) technology services environment.
  • Moderate level experience gained in a managed service delivery environment including technical and service management exposure.
  • Moderate level experience in managing customer escalation situations and objection handling.
  • Moderate level demonstrated managed services operations experience.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.