Community Manager

Tech Mahindra is seeking a highly motivated and experienced Community Manager to join our team. In this role, you will be responsible for fostering a vibrant and engaged community around customer products and initiatives, as well as managing external partnerships and events. The ideal candidate will be a proactive communicator with strong organizational skills and a passion for community building, working directly with our customer.

Title: Community Manager

Contract duration: 1 year

Language proficiency: Fluent English

Experience range:
(Open for experienced professionals)

Open for BA/Diploma holders

Work location: Remote, local travel to partner centres (2-3 in a month)

5 days per week (Monday to Friday), regular Saturday & Sunday Off

Working hours: Expecting flexibility in hours of operations (Between 8 AM to 8 PM local time, some overlap with India/US stakeholders expected some days)

Salary range -
Basic salary (Based on the current salary and experience)

Role & Responsibilities

Community Management

• Drive educational, data collection, and community engagement programs including, but not limited to: community huddles, events, top contributor hangouts, Crowdsource website, ML and soft skills workshops, data collection campaigns, social media spotlights, etc.
• Drive influencer engagement for your assigned region, including onboarding and engaging community influencers as per established programs, including influencer huddles, cultural events, ML and soft skills workshops, networking events, etc.
• Support the creation of global and regional strategies led by the Customer team on community growth, engagement, and communication.
• Create documentation and resources for community influencers, contributors, and other program participants.
• Constantly monitor and report community health of your assigned region as per defined templates, on a weekly basis, and tweak strategy based on metrics and team priorities.

Communication

• Sync with the Customer team at least weekly and be available on an ad-hoc basis if required by the Customer team.
• Be available to sync with the Customer team thrice a week for the first 6 months of being onboarded, after which, the cadence could change to weekly, at the discretion of the Customer team.
• Answer questions and promptly raise issues to the Customer team from the community so that only accurate information is shared with the community.
• Create and send newsletters to influencers and other community members in your assigned region as per defined cadence.
• Promptly respond to emails from the community within 24-48 hours of receiving the emails. Follow established processes.
• Respond to Customer team emails within 24 hours of receiving them.

External Partnerships

• Research and scout partners - language institutions, open source communities, colleges with linguistics departments, language researchers, language activists and enthusiasts - in the region/languages assigned to you.
• Create, update, and share documented information about these prospects for review by the Customer team on a weekly basis.
• Actively reach out to approved prospects via cold emails to set up virtual/in-person meetings to evangelize the Customer programs.
• Document and share meeting notes within 48 hours of meetings.
• Organize events and other community engagement programs for these partners, as per discussion with the Customer team.

Event Management

• Travel in your assigned region to meet community contributors, influencers, partners, and other community members regularly to support various community programs and in consultation with the Customer team.
• Support, develop, plan, execute, and run in-person or virtual events that are Customer-run or driven by communities in your assigned regions/languages.
• Independently manage end-to-end event logistics, or in exceptional cases, request quotes from external agencies for events and coordinate with them to deliver the events.
• Coordinate travels for external guests based on program needs.
• Comfortable with flexible working hours including extended work hours or weekends based on project needs.
• Create weekly event reports to summarize activities and highlight potential for improvement.
• Coordinate with on-ground Customer teams, or potential third parties — like photographers, catering crew, or other staff — during, before, and after events.

Operations

• Create Purchase Orders and track invoicing and solve issues related to them.
• Keep track of issues pertaining to programs handled.
• Grant access to platforms, dashboards, and communication channels provided by Customer and send welcome messages to new influencers and other community members.
• Troubleshoot and support miscellaneous administrative queries.
• Coordinate video production for programs as needed.
• Manage the overview of budgets which have been agreed for production.

Reporting

• Report overall community program updates on a weekly basis and share other reports as mentioned in the sections above.
• Prepare ad-hoc reports as needed.

If you meet all the requirements outlined for this role, we encourage you to apply.

Please note that only shortlisted candidates will be contacted.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.