Desk Collection Agent

7 days ago

Jakarta, Jakarta, Indonesia Skor Technologies Full time 20,000,000 - 40,000,000 per year

Key Responsiblities:

  • Conduct outbound calls, emails, and messages to remind customers of overdue payments.
  • Negotiate repayment arrangements in line with company policies.
  • Record all interactions and updates accurately in the collection system.
  • Identify and escalate potential disputes or high-risk accounts.
  • Achieve individual and team collection targets.
  • Ensure all activities comply with company policies, data privacy, and applicable regulations.

Requirements:

  • Minimum Diploma or Bachelor's degree in any field.
  • 1–2 years of experience in debt collection.
  • Excellent communication and negotiation skills.
  • High attention to detail and accuracy in documentation.
  • Comfortable working with targets and fast-paced environments.
  • Proficiency in Microsoft Office and familiarity with CRM or collection systems is a plus.
  • Positive attitude, persistence, and professionalism in handling customers.

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