Sales & Service Officer

1 week ago


Surabaya, East Java, Indonesia PT Bank Danamon Indonesia, Tbk Full time 8,000,000 - 12,000,000 per year

Sales & Service Officer

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Company:
PT Bank Danamon Indonesia Tbk

Job Purposes

Melaksanakan kegiatan operasional  dalam rangka memberikan pelayanan yang prima (Service Excellent) untuk  mendukung pertumbuhan bisnis dan kepuasan nasabah, melaksanakan fungsi kontrol sesuai dengan prinsip-prinsip kepatuhan, peraturan internal dan external yang berlaku.

Job Purposes

Main Accountabilities

1)Sales & Service :

  • Memastikan Standard Pelayanan Sales & Service di cabang sesuai Ketentuan.
  • Memberikan pelayanan sesuai SLA yang berlaku
  • Menangani & melakukan tindak lanjut atas komplain di cabang sesuai ketentuan

2)Financial :

  • Mendukung pencapaian target bisnis sesuai yang ditetapkan
  • Melaksanakan Sales Process di area SSO untuk mendukung pertumbuhan bisnis.
  • Melaksanakan proses operasional yang mendukung pencapaian target finansial yang telah ditetapkan

3)Risk & Control :

  • Melaksanakan proses KYC, APU & PPT sesuai ketentuan yang berlaku.
  • Melaksanakan Proses Transaksional di area SSO sesuai ketentuan internal dan eksternal yang berlaku.

4)Productivity & Eficiency :

  • Mengikuti training/pelatihan/sertifikasi yang ditetapkan
  • Melakukan diskusi dengan PUK apabila diperlukan

Main Accountabilities

Measurement Criteria

  1. Service Measurement ,SLA, Complaint Resolution
  2. Bisnis Performance,Pencapaian Target Bisnis
  3. Audit Rating,ICU Rating,BOR Finding,ORMS,RCSA
  4. Training Mandays,Certification,Employee Engagement Survey

Job Specification (Education,Certification)

Minimum D-3



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