Sales & Service Officer
1 week ago
Sales & Service Officer
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Company:
PT Bank Danamon Indonesia Tbk
Job Purposes
Melaksanakan kegiatan operasional dalam rangka memberikan pelayanan yang prima (Service Excellent) untuk mendukung pertumbuhan bisnis dan kepuasan nasabah, melaksanakan fungsi kontrol sesuai dengan prinsip-prinsip kepatuhan, peraturan internal dan external yang berlaku.
Job Purposes
Main Accountabilities
1)Sales & Service :
- Memastikan Standard Pelayanan Sales & Service di cabang sesuai Ketentuan.
- Memberikan pelayanan sesuai SLA yang berlaku
- Menangani & melakukan tindak lanjut atas komplain di cabang sesuai ketentuan
2)Financial :
- Mendukung pencapaian target bisnis sesuai yang ditetapkan
- Melaksanakan Sales Process di area SSO untuk mendukung pertumbuhan bisnis.
- Melaksanakan proses operasional yang mendukung pencapaian target finansial yang telah ditetapkan
3)Risk & Control :
- Melaksanakan proses KYC, APU & PPT sesuai ketentuan yang berlaku.
- Melaksanakan Proses Transaksional di area SSO sesuai ketentuan internal dan eksternal yang berlaku.
4)Productivity & Eficiency :
- Mengikuti training/pelatihan/sertifikasi yang ditetapkan
- Melakukan diskusi dengan PUK apabila diperlukan
Main Accountabilities
Measurement Criteria
- Service Measurement ,SLA, Complaint Resolution
- Bisnis Performance,Pencapaian Target Bisnis
- Audit Rating,ICU Rating,BOR Finding,ORMS,RCSA
- Training Mandays,Certification,Employee Engagement Survey
Job Specification (Education,Certification)
Minimum D-3
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