Application Support Supervisor

5 days ago

East Jakarta Jakarta, Indonesia PT Profescipta Wahanatehnik Full time 600,000 - 1,200,000 per year

As an Application Support Supervisor, you will lead and manage the application support team to ensure the smooth operation of business applications. You will act as the escalation point for complex technical issues, provide guidance to your team, and collaborate closely with developers and stakeholders to deliver excellent support services. A strong understanding of application systems, troubleshooting skills, and basic knowledge of programming—especially in .NET—are crucial for this role.

Responsibilities

  • Supervise and coordinate the Application Support team to deliver effective and timely resolution of application-related issues.
  • Act as the primary escalation point for critical application incidents and provide advanced troubleshooting support.
  • Monitor application performance and analyze error reports to recommend improvements or preventive measures.
  • Collaborate with software developers, infrastructure teams, and third-party vendors to resolve complex technical problems.
  • Ensure all incidents, service requests, and change requests are logged and handled within agreed SLAs using the ticketing system.
  • Develop and enforce support processes, documentation, and knowledge base for the team.
  • Mentor, train, and evaluate team members to enhance their technical skills and service quality.
  • Provide regular reports to management on application performance, incidents, and team productivity.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum 3-5 years of experience in Application Support, with at least 1-2 years in a supervisory or team lead role.
  • Minimum 3-5 years of experience in the Banking Industry or in IT Consulting
  • Strong troubleshooting skills in application environments, including database (SQL), and operating systems (Windows/Linux).
  • Basic understanding of .NET programming language to analyze code or communicate effectively with development teams.
  • Familiarity with application monitoring tools and IT service management (ITSM) systems.
  • Excellent leadership, communication, and interpersonal skills to manage teams and liaise with cross-functional stakeholders.
  • Ability to work under pressure and prioritize tasks effectively.

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