Online Sales Manager

2 weeks ago

Bekasi, West Java, Indonesia PT Apex Nusantara Indo Full time 120,000,000 - 240,000,000 per year


Job Description

  • Develop and implement comprehensive ecommerce strategies and plans aligned with business objectives to drive online sales growth.
  • Manage, maintain and update the ecommerce platform, ensuring a seamless and user friendly online shopping experience for customers.
  • Monitor analyze market trends, customer behavior, and competitor activities to identify opportunities for improvement and drive business growth.
  • Utilize industry best practices, emerging technologies, and digital marketing techniques to optimize the ecommerce website performance.
  • Create and manage,marketing campaigns, including email marketing, social media advertising, SEO/SEM, and affiliate marketing, to drive traffic and increase conversion.
  • Analyze data, including web analytics and customer insights, to identify areas for improvement and implement strategies to enhance the customer experience and increase sales.
  • Manage customer service inquiries promptly and effectively, ensuring high customer satisfaction and resolving issues promptly.
  • Develop strong relationships with key partners and stakeholders, including vendor, and service providers.
  • Monitor and respond to customer feedback, review, and rating to maintain a positive brand image and improve customer satisfaction.
  • Prepare regular reports on the performance of the ecommerce platform, including
    key metrics, sales trends, customer behavior, and campaign effectiveness.

Requirements

  • Bachelor's degree in Marketing, Business Management, or a related field.
  • Minimum 5 years of experience in ecommerce management, preferably in a retail or consumer goods industry.
  • Comprehensive knowledge of digital marketing strategies and tactics, including SEO, SEM, Social Media Advertising, email marketing, and affiliate marketing.
  • Proficiency in English both, written and spoken, and Mandarin.
  • Proficiency in using ecommerce platforms.
  • Strong analytical skill and experience with web analytics tools to track and analyze performance metrics.
  • Good communication and presentation skills 
  • Excellent teamwork skills
  • Interpersonal relationship skills

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