IT Technical Support

5 days ago

Bandung, West Java, Indonesia MSBU Konsultan Full time

Requirements

Technical Skills

  • Knowledge of computer hardware, software, and operating systems
  • Understanding of networking and security systems
  • Experience working with hardware, software, and network systems
  • Proficiency in using computers and various software packages

Communication Skills

  • Excellent verbal communication skills
  • Ability to explain complex technical information in a clear and accessible way
  • Empathy, patience, and the ability to manage user expectations
  • Ability to communicate effectively with users of all technical levels

Problem-Solving Skills

  • Strong analytical and troubleshooting abilities
  • Ability to identify root causes of technical issues
  • Capability to develop and implement effective solutions
  • Ability to break down complex technical problems into manageable components

Job Description

  • Install and configure PC/laptop assets at each site
  • Install and configure printers and scanners at each site
  • Install and configure network devices such as switches and wireless access points at each site
  • Install and implement software and applications according to company standards
  • Set up and maintain video conferencing systems at each site
  • Manage IT equipment vendors at each site
  • Set up user email accounts at each site
  • Monitor, maintain, and coordinate internal and external network connections (LAN, WAN, Internet)
  • Conduct socialization/training on the job request ticketing system at each site
  • Prepare and update reports to superiors regularly

Qualifications

  • Minimum Bachelor's Degree (S1) in Information Systems, Information Management, Informatics Engineering, Computer Science, or Computer Engineering
  • Minimum 2 years of experience in IT Technical Support or Helpdesk roles
  • Familiar with Office 365, Windows OS, Microsoft Office, Active Directory, and basic networking concepts (TCP/IP, DHCP, DNS)

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