IT Technical Support

2 weeks ago

Bandung, West Java, Indonesia MSBU Konsultan Full time

Requirement:

  • Technical skills Knowledge of computer hardware, software, and operating systems
  • Knowledge of networks and security Experience with hardware, software, and network systems
  • Ability to use a computer and software packages confidently
  • Communication skills Excellent verbal communication skills
  • Ability to communicate complex information in an accessible manner Empathy, patience, and the ability to manage expectations
  • Ability to communicate effectively with users of all technical skill levels Problem-solving skills
  • Ability to identify the root cause of an issue
  • Ability to devise possible solutions
  • Ability to implement solutions successfully
  • Ability to analyze complex technical issues Ability to dissect complex technical issues into manageable parts

Job Description:

  • Install and Setting PC/Laptop asset on each site
  • Install and Setting Printer/Scanner on each site
  • Install and Setting Network Device such as Switch and Wireless Access Point on each site
  • Install and Implement Software & Application base on standard on each site
  • Install and Implement Software & Application base on standard on each site
  • Install, Setting and Maintenance Video Conference on each site
  • Manage Vendor for IT Equipment on each site
  • Setup Email Account User on each site
  • Monitoring, Maintance and Coordination link connection with internal & external (LAN, WAN, Internet) on each site
  • Socialization System Job Request Ticketing on each site - Update Report to Superior on each site

Qualification:

Minimum Bachelor's degree in Information Systems/Information Management/Information Engineering/Computer Science/Computer Engineering

Minimum 2 years of experience in IT Technical Support/Helpdesk

  • Familiarity with Office 365, Windows OS, Microsoft Office, Active Directory, and basic networking (TCP/IP, DHCP, DNS)

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