Field Support Engineer

5 days ago

Jakarta, Jakarta, Indonesia DXC Technology Malaysia Sdn Bhd. Full time $5,100,000 - $6,120,000 per year

DXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission-critical IT services that move the world. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients

Main responsibilities:

  • Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
  • Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations)
  • Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc.
  • Remote support (L2) across the region
  • Regional coordination with third party suppliers
  • Able to travel to neighboring cities
  • Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment.
  • Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment.
  • Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
  • Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations
  • Maintenance of IT assets and keep proper documentation.
  • Coordinate with vendors for external support and repair
  • Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
  • Meets established Service Level Agreements (SLAs) guidelines

Requirement

  • Diploma or Degree in IT / IS discipline or equivalent
  • Fluent English speaking
  • At least two years' experience in end user support
  • Very good support knowledge in Microsoft Operation System
  • Very good support knowledge in MS Windows OS and Office suite of product
  • Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
  • Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
  • Process oriented
  • Able to perform in fast moving and demanding environment
  • Able to multitasked
  • Team player who is self-motivated, self-disciplined and initiative

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