Supervisor Telemarketing
1 day ago
Gambaran Umum Pekerjaan
Kami mencari Supervisor Telemarketing yang berpengalaman untuk bergabung dengan tim kami di PT Vads Indonesia, perusahaan layanan kontak konsumen terkemuka di Indonesia. Dalam peran ini, Anda akan bertanggung jawab untuk memimpin dan mengawasi tim agen telemarketing, memastikan penyampaian layanan yang luar biasa kepada pelanggan. Posisi ini berbasis di Jakarta Selatan, Jakarta Raya, dan menawarkan fleksibilitas kerja kontrak.
Tanggung Jawab Utama
- Memimpin, melatih, dan membimbing tim agen telemarketing untuk mencapai target kinerja yang ditetapkan
- Memantau dan mengevaluasi kinerja agen, memberikan umpan balik dan bimbingan untuk meningkatkan kualitas layanan
- Menganalisis data dan metrik kinerja tim untuk mengidentifikasi peluang perbaikan dan mengembangkan rencana aksi yang efektif
- Mengembangkan dan menerapkan prosedur operasional standar untuk memastikan konsistensi dan kepatuhan
- Berkolaborasi dengan tim lintas fungsi untuk memecahkan masalah dan mengoptimalkan proses bisnis
- Membangun hubungan yang kuat dengan pelanggan dan memastikan kepuasan mereka
Keterampilan, Kualifikasi, dan Pengalaman yang Dibutuhkan
- Minimal 2 tahun pengalaman dalam peran supervisi atau manajemen tim di Telemarketing atau lingkungan layanan pelanggan
- Kemampuan kepemimpinan yang kuat, termasuk kemampuan untuk memotivasi, membina, dan mengembangkan tim
- Pemahaman yang mendalam tentang operasi call center dan metrik kinerja agen
- Keterampilan analitis yang baik untuk mengidentifikasi tren dan wawasan yang dapat diaksi
- Kemampuan komunikasi yang unggul, baik lisan maupun tertulis, untuk berinteraksi dengan berbagai pemangku kepentingan
- Kemampuan beradaptasi dan beroperasi dalam lingkungan yang dinamis dan bergerak cepat
- Pengetahuan tentang praktik terbaik dalam layanan pelanggan dan kepuasan pelanggan
Lamar sekarang untuk peran Supervisor Telemarketing yang menantang dan memuaskan ini di PT Vads Indonesia.
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