Product Management Intern

1 day ago

Jakarta, Jakarta, Indonesia SEA Limited Full time
About Team

Sea Labs is at the core of the Sea platform development, supporting diverse business lines from e-commerce, supply chain, games, payment, and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, passionate engineers have charted the course to drive the best experience for our users in Indonesia, many of which solutions are even adapted to other regional markets.

Sea's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience world-class projects first-hand if you love technologies as much as we do. Together with our passionate and driven teams, you'll get to develop your skills, build on industry knowledge, and collaborate with global teams in a dynamic space. Browse our Sea Labs Indonesia team openings to see how you can make an impact with us.

At Shopee Search & Recommendation, we connect users to what they may want at scale. As a pillar of e-commerce discovery experience, every day, our products enable tens of millions of users to discover relevant and interesting things among hundreds of millions of products and contents available on Shopee. We're a passionate, young, and diverse team, committed to creating a convenient, delightful, and intelligent discovery experience for our users. We are looking for an (experienced) product manager to join us. You will be working closely with the product team to make significant impacts on Shopee's search & recommendation engine through both technical and operational processes.

Job Description
  • Collaborate with a cross-functional team of product managers, engineers, marketing and operation teams to identify problems, opportunities, and solutions
  • Build and run processes of manual QA testing
  • Validate and test a wide variety of technologies and platforms
  • Verify that real-world use cases and user expectations are simulated and met during the validation process.
  • Manage bugs and errors reported by customers, including prioritizing, investigating, coordinating resolution, and effectively communicating with relevant teams;
  • Maintain an exhaustive and up-to-date record of reported issues, their status, resolution progress, and post-resolution analysis;
  • Perform a thorough root cause analysis of errors and problems to identify underlying issues and help prevent future occurrences.
Requirements
  • Final Year Student or Recent Graduate with Information System, Computer Science, Law, or equivalent relevant experience.
  • Experience in data processing using MS Excel is a must. SQL coding will be a plus.
  • Strong communication skills and well-versed in English (spoken and written) and Mandarin (optional) to facilitate cross-border collaborations and communications.

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