Quality Manager

1 week ago


Batam Riau Islands, Indonesia GoerTek Inc. Full time

Job Title:
Quality Manager

Location:
Batu Besar, Kec.Nongsa, Kota Batam-Provinsi Kepulauan Riau

Job Responsibilities:

  1. On-site Client Support & Process Expertise
  2. Station at FATP client site as primary quality liaison; possess deep knowledge of injection molding processes and consumer electronics products (e.g., headphone/speaker enclosures).
  3. Issue Management & Validation
  4. Own end-to-end handling of client feedback, including anomaly confirmation, data collection, and escalation to internal CQE; coordinate rework inspections, ensure technician qualification, and collaborate with PQL/CQE/PE teams on DOE validation and on-site testing.
  5. Daily Reporting
  6. Compile and submit daily on-site reports covering IQC status, rework inspections, finished product re-judgment, and FATP line input metrics.
  7. Field Verification & Intelligence Gathering
  8. Conduct on-site approval validation for key concession materials; proactively collect product performance data and market intelligence at client facilities.
  9. Client Relationship Management
  10. Maintain daily communication with client stakeholders to foster strong partnership and ensure alignment on quality objectives.

Qualifications:

  • Bachelor's degree in Engineering or related field is preferred; 5+ years of quality management experience in
    consumer electronics manufacturing
    .
  • Proficient in quality management tools (SPC, FMEA, 8D, MSA) and ISO 9001 standards.
  • Familiar with Indonesian local market
    regulations, business culture, and supply chain landscape.
  • Proficient in Mandarin and Bahasa Indonesia (both written and verbal) for business communication;
  • Strong cross-functional coordination and problem-solving skills under pressure.

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