Guest Relation Officer
6 days ago
FirstCare Clinic - Panglima Polim was established to deliver top-quality healthcare services. We are more than just a healthcare provider; we are a reliable partner that strives to guide and support you every step of the way. First Care aims to establish strong relationships with patients built on trust, respect and compassion. We remain committed to our founding principles, First and Care, and ensure that our patients always receive top priority services with unwavering dedication to ensure their safety and wellbeing.
Responsibilities
- Ensuring that every patient will experience a delightful customer journey
- Welcoming and assisting the patient to facilitate the patient's needs
- Scheduling the appointment based on the availability of the doctor and the patient
- Processing proper billing arrangements provided
- Maintain patient satisfaction and ensure repeat visits through personalized and efficient service, ensuring that all customers leave satisfied.
- Handle patient feedback with hospitality and professionalism manner.
Qualifications
- Minimum Diploma (D3) / Bachelor's Degree in Hospitality or Public Relation
- Minimum 2 years of experience as guest relation officer in a healthcare industry is a plus
- Preferably handle VIP customers previously
- Pleasant appearance, friendly, and professional attitude
- Excellent communication and multitasking abilities
- Proficient in English (written and verbal)
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