Customer Service Representative
1 day ago
- Support Sales, Program manager to ensure excellent service to customers.
- Day-day order processing, to verify the PO pricing versus the quote price, MOQ and shipment term.
- Day-day order tracking, to confirm the material availability, production capacity and delivery schedule.
- Expediting urgent demands on material and production to satisfy customer' requirement.
- Regular meeting with planners and update customers for the status on accounts.
- Participation needed to require meeting with PM/Sales/Customers.
- Prepare the documents and report for customers.
- Analysis on Negative margin products and report the finding as well as the solution.
- Bachelor's degree in marketing, business administration, or business related field. Advanced degrees or relevant certifications are a plus.
- At least 3 years of experience in the Manufacturing Company
- Able to speak, read and type in English (Mandarin is a plus)
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members
- Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
- Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
- Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability
- Able to work well under pressure and handle emergency and stressful situations
- Positive mindset and Can Do Attitude
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Customer Service Representative
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