Customer Service

2 days ago

Batam Kota Riau Islands, Indonesia Luce Maintenance Group Full time

We're a Singapore-based service platform looking for a Commercial Sales & Customer Support Lead to join our team in Batam, Indonesia As one of Financial Times Singapore's fastest growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

About the Company

Luce SG is a service platform providing residential and commercial solutions in Singapore, including part-time maid services, ad hoc home cleaning, office cleaning, commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is simple: to give our customers a great day by offering all the help they need in one place.

We're looking for people who want to be part of this mission. If you're aiming to build your career, achieve your goals, and realize your full potential, join us

Responsibilities

As Commercial Sales & Customer Support Lead, you will oversee both sales growth and customer service excellence, ensuring alignment with Luce SG's overall strategy.

Sales & Business Development

  • Understand client needs and recommend appropriate services.
  • Follow up with potential clients and convert leads into long-term relationships.
  • Achieve sales targets and contribute to revenue growth.
  • Research pricing and service trends of national and international competitors.
  • Create and implement business strategies to support growth and departmental development.
  • Collaborate closely with the Singapore Operations team to align sales initiatives with service delivery.

Customer Support & Service Excellence

  • Ensure excellent service standards and maintain high customer satisfaction.
  • Handle customer complaints: clarify issues, determine causes, propose solutions, and follow up to ensure resolution.
  • Provide accurate, valid, and complete information using the right methods/tools.
  • Maintain customer accounts and detailed records of interactions, inquiries, complaints, and feedback.
  • Escalate advanced cases to the SG Operations team with complete background information.

Operational & Strategic Alignment

  • Propose modifications to executive staff work duties to increase efficiency, reduce human error, and improve cross-departmental alignment.
  • Track changes in work processes and update standard operating procedure manuals periodically.
  • Assess operational and strategic performance, ensuring processes and resource planning align with company goals.
  • Provide support to executive-level staff during significant organizational changes.

Requirements

  • Bachelor's/College degree required.
  • Minimum 2 years of experience as a Lead/Supervisor in Sales or Customer Service; preferably 3 years overall work experience.
  • Excellent written and verbal communication skills, with strong English writing ability for producing clear, concise instructions.
  • Ability to foster and maintain strong client and customer relationships.
  • Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
  • Logical thinking and reasoning ability, combined with creative problem-solving skills.
  • Positive, service-oriented attitude with resilience in a fast-paced environment.
  • Confidence in learning and becoming proficient in new technologies, including automation tools.
  • Strong time management skills and ability to multitask effectively.

Note:

  • Please attach your latest CV for an increased chance of success.
  • Kindly check your Spam folder regularly in case our hiring test email ends up there.

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