Officer - Tenant Relation

4 days ago


Bekasi, West Java, Indonesia Summarecon Mall Bekasi Full time

Requirements

l  A Diploma or Bachelor's Degree in a related field

l  At least 1 Year of working experience in Tenant Relation/Customer Service

l  Excellent written and verbal communication skills for effective interaction with tenants, management, and vendors

l  Strong problem-solving and conflict resolution abilities to address tenant concerns and disputes

l  Positive attitude and strong work ethic

l  Proficiency in Microsoft Office (Microsoft Word, Excel, and PowerPoint)

l  Good English communication skills

l  Placement at Summarecon Mall Bekasi

Job Descriptions

l  Establish and maintain effective communication with tenants to professionally address their needs, concerns, and inquires

l  Provide tenants with information regarding building facilities, events, etc

l  Collect feedback and suggestions from all tenants for continuous improvements and relay this information to the management team

l  Offer tenants information regarding their rights and responsibilities

l  Act as a mediator in tenant disputes or issues, working towards the best resolutions

l  Timely and responsive communication in handling work-related emails and chat inquiries

l  Prepare daily or monthly report



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