People Operations

2 days ago

Jakarta, Jakarta, Indonesia ZUZU Hospitality Solutions Full time

About Us

ZUZU Hospitality Solutions is on a mission to level the playing field for independent hotels. Since 2016, we've been building powerful tech and hands‑on services that help hotels boost revenue and compete like the big chains — without losing their unique charm.

We're a fast‑growing startup with a bold vision, a vibrant culture, and a team that loves solving real problems for real businesses. If you want to be part of a company that's transforming the hospitality industry across Asia and beyond, you'll feel right at home here.

Learn more at

About The Role

This isn't a traditional HR role — it's a chance to shape the employee experience in a fast‑moving, high‑growth startup. As part of our People Operations team, you'll help build the systems, culture, and processes that keep our teams engaged, supported, and growing.

You'll work across recruitment, onboarding, employee engagement, and performance processes, giving you exposure to every part of the employee lifecycle. If you're hungry to learn, excited to take initiative, and ready to make a real impact, this role is for you.

What You'll Do

  • Run core People Operations to keep the employee lifecycle smooth and efficient — from onboarding to evaluations to day‑to‑day HR processes.
  • Gather insights on productivity, engagement, and motivation, helping us understand what our people need to thrive and where we can improve.
  • Be the bridge between employees and leadership, ensuring both sides feel heard, supported, and aligned.
  • Drive employee engagement initiatives that make ZUZU an energizing, connected, and fun place to work.
  • Communicate confidently across all levels — from new hires to senior leadership — building trust and strong working relationships.
  • Refine and improve People Ops processes, transforming the function into a true centre of excellence as we scale.
  • Support recruitment efforts, helping us attract and hire great talent quickly and effectively.
  • Maintain accurate People Ops data and documentation, ensuring compliance and smooth operations.
  • Champion a positive employee experience, spotting opportunities to improve culture, communication, and ways of working.
  • Take on additional HR operations tasks as needed in a fast‑moving startup environment where no two days look the same.

About You

  • You're fluent in English and confident communicating with anyone — from new joiners to senior leaders.
  • You have a Bachelor's degree and at least 3 years of experience in HR (Generalist, Recruiter, or People Ops).
  • You understand Indonesian labour law and can apply it in a practical, people‑centric way.
  • You're passionate about people — how they work, what motivates them, and how to help them thrive.
  • You're emotionally intelligent and comfortable being the bridge between employees and management.
  • You're proactive, resourceful, and excited to take ownership in a fast‑growing startup where things move quickly.
  • You love improving processes, spotting inefficiencies, and turning People Ops into a centre of excellence.

Why You'll Love ZUZU

You'll join a vibrant, energetic, and ambitious team where ideas move fast and learning never stops. We're a startup that values creativity, ownership, and growth — and we give you the space to try, experiment, and build. You'll work alongside passionate professionals and industry veterans, gaining exposure you won't find in traditional corporate environments.

If you want a role where you can grow your skills, shape culture, and be part of something big, ZUZU is the place to be.

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