Service Delivery Coordinator

3 days ago

Jakarta, Jakarta, Indonesia Lintasarta Full time

Role & Responsibilities

  • Serve as Project Coordinator for large-scale SI projects classified as "projects" by clients.
  • Monitor the entire delivery process from Opportunity input to Order and BAO closure, ensuring On-Time Planning, On-Time Delivery, and managing Waiting List items overdue.
  • Track and escalate non-regular delivery tasks, such as Auto-Approved Stop Clock – On Hold (SC), Service Start overdue orders, reporting from Online Physical (OF) to Online Billing (OB), and Monthly Revenue Forecast.
  • Handle second-level delivery escalations with internal teams and external clients.
  • Follow up on Waiting List items related to dismantling due to customer migration or relocation.
  • Manage and close audit findings related to ICOFR (Internal Control over Financial Reporting) at the corporate level.
  • Conduct regular reviews and improvements of Quality Assurance procedures.

Qualifications & Competencies

  • Good understanding of end-to-end delivery processes (planning, order, and project closing).
  • Able to monitor project progress and handle delays or issues.
  • Comfortable communicating with both internal teams and external clients.
  • Able to manage reports, forecasts, and follow up on pending tasks.
  • Familiar with handling audit findings and basic financial control (ICOFR is a plus).
  • Detail-oriented and used to checking quality and improving work processes.

Terms & Conditions

  • Education level must be at least a Bachelor's degree.
  • Strong leadership skills to drive team performance, excellent business acumen to grow the business, and excellent communication skills to manage multiple stakeholders.

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