Account Delivery Manager

ObjectiveTo drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.Responsibilities Business Development & Account GrowthAccount Strategy DevelopmentCreate and maintain comprehensive Account Development Plans for the assigned portfolioConduct quarterly strategic account reviews with stakeholdersMap decision-maker influence and develop multi-threading strategiesExpansion Revenue GenerationPrimary KPI: Generate a minimum of 2 expansion opportunities per account per quarterIdentify cross-sell and upsell opportunities through systematic client engagementExecute a consultative selling approach focused on business outcomesOwn expansion pipeline from identification through closed-wonStakeholder Relationship ManagementBuild and maintain executive-level relationships (C-suite and VP level)Conduct monthly business reviews demonstrating ROI and value realizationPosition as strategic AI transformation advisor, not just delivery vendorManage stakeholder expectations and nurture long-term partnershipsMarket Intelligence & Competitive PositioningMonitor client industry trends and emerging AI opportunitiesGather competitive intelligence and market feedbackProvide insights to product development and business strategy teams Project Delivery ExcellenceEnd-to-End Project LeadershipOwn complete project lifecycle from initiation through successful closureEnsure delivery of committed business outcomes, not just technical deliverablesManage project scope, timeline, budget, and quality standardsLead cross-functional teams, including AI engineers and solution architectsClient Experience ManagementMaintain Customer Satisfaction Index (CSI) >4.0 across all projectsEnsure a premium client experience at every touchpointProactively address issues and implement corrective actionsBuild trust through transparent communication and reliable deliveryRisk Management & Issue ResolutionIdentify and mitigate project risks before they impact deliveryEscalate critical issues with a clear problem definition and proposed solutionsMaintain risk registers and implement mitigation strategiesConduct lessons learned sessions and drive continuous improvementValue Demonstration & ROI MeasurementImplement OKRs, DoD, and measurable success criteria for every projectTrack and report business impact throughout the project lifecycleCreate compelling success stories and case studiesPrepare ROI calculations and business value presentations Team & Resource ManagementProject Team CoordinationAllocate and coordinate AI engineers, architects, and specialistsConduct regular team meetings and sprint planning sessionsMonitor team performance and provide feedback for improvementEnsure knowledge sharing and cross-training within project teamsTalent Development & MentoringConduct bi-weekly 1:1 meetings with team membersSupport professional development and skill-building initiativesProvide performance feedback and career guidanceResource OptimizationOptimize resource allocation across the project portfolioCoordinate with other ADMs for resource sharing and load balancingMonitor utilization rates and productivity metricsPlan resource requirements for upcoming projects and expansions Strategic Collaboration & Process ExcellenceCross-Functional AlignmentCollaborate with the AI Engineering team for technical solution designWork with Business Development for pipeline development and deal closurePartner with the Operations team for contract management and legal documentationAlign with CTO, CDO, and CEO on strategic account prioritiesProcess Innovation & DocumentationMaintain accurate project documentation and account recordsContribute to delivery methodology improvements and best practicesShare learnings and insights with the broader delivery teamParticipate in process optimization initiativesKnowledge ManagementDocument project outcomes, lessons learned, and best practicesCreate and maintain technical documentation for client handoversBuild reusable assets and accelerators for future projectsContribute to Neurons Lab's intellectual property and thought leadershipCapabilitiesLeadership - Ability to lead cross-functional teams and drive resultsCommunication - Exceptional verbal and written communication skillsRisk Management - Proactive identification and mitigation of project risksFast Decision Making - Rapid response to changing client needs and market conditionsOwnership - Complete accountability for account outcomes and client successConflict Management - Skilled in resolving stakeholder conflicts and alignment issuesInnovative Thinking - Continuously identify AI transformation opportunitiesAI/ML Awareness - Strong understanding of AI technologies and business applicationsProject Management Methodologies - Expert in Agile, Scrum, and delivery frameworksAdvanced English - Fluent communication with global clients and stakeholdersFinancial Services Knowledge - Deep understanding of the FSI industry and regulatory requirementsExperienceAccount/Project Management (5+ years) - Proven track record in managing complex client relationships and project deliveryBusiness Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunitiesAI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impactFinancial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges