Product Support Specialist

6 days ago

Remote Indonesia Inspiren Full time

About Inspiren 

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.

Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.

About the Role

We're seeking an individual experienced in customer support and training to help oversee our support and data labeling services. You will be key in scaling teams, building and iterating on processes, and ensuring customer satisfaction.

What You'll Do

  • Assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards.
  • Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team.
  • Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues.
  • Drive necessary process improvements within the data labeling and ticketing workflows.

About You 

  • Proven experience in customer support or client-facing roles, preferably in a technology or software-related industry.
  • Familiarity with Salesforce, Zendesk or similar ticketing systems is highly desirable. 
  • Strong communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical users.
  • Excellent problem-solving abilities and attention to detail, with a focus on delivering high-quality solutions and support.
  • Ability to manage multiple priorities and tasks in a fast-paced environment, while maintaining a positive attitude and customer-centric mindset.
  • Location: Indonesia, Philippines, or Poland

Details 

  • Flexible PTO
  • Location: Remote, Indonesia, Philippines, or Poland
  • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

  • Product Support Analyst Intern

    2 weeks ago

    Indonesia Remote CSG Full time

    Job DescriptionThis position is for the Global Service Desk, responsible for providing technical expertise/solutions for our products, aiming for end user satisfaction. The team supports customers in different countries and time zones, therefore looking for candidates to work in rotational shifts and week offs . It is required to attend the job training to...

  • Product Support Analyst I

    6 days ago

    Indonesia Remote CSG Full time

    Hi, I'm Aswathi your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background. Join an elite team of IT professionals who are driven to success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions,...

  • Placement Specialist

    6 days ago

    Remote - Indonesia Placement International Full time

    About Us:Placement International is a global leader in providing career opportunities and training programs in the luxury hospitality industry, specializing in connecting top-tier talent with prestigious hotels, restaurants, and resorts worldwide. We offer tailored internships, management training programs, and career placements, with a mission to bridge the...

  • Placement Specialist

    1 day ago

    Remote - Indonesia Placement International Full time

    About Us:Placement International is a global leader in providing career opportunities and training programs in the luxury hospitality industry, specializing in connecting top-tier talent with prestigious hotels, restaurants, and resorts worldwide. We offer tailored internships, management training programs, and career placements, with a mission to bridge the...

  • Senior Customer Support Specialist

    2 weeks ago

    Indonesia 12Go Asia Full time

    Connect with us to connect the world.12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.We are seeking a dynamic and experienced Senior Customer Support Specialist...

  • Healthcare Tech Support Specialist

    2 weeks ago

    Indonesia AnsibleHealth Inc. Full time

    What is Ansible Health?Ansible Health unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting-edge technology to deliver personalized, efficient care at scale. Our team's...

  • Junior E-commerce Support

    1 week ago

    Remote, Indonesia Clinsam Enterprise Full time

    Job Title: Junior E-commerce Support (Remote – Based in Indonesia)Company: Clinsam EnterpriseLocation: Remote (Indonesia)Job Type: Full-TimeAbout UsClinsam Enterprise (AS U), doing business as Lab Med USA, is an international distributor of clinical laboratory and wound-care supplies. We supply essential healthcare products to hospitals, clinics, and...

  • General Administration Support

    2 weeks ago

    Remote, Indonesia PT Abimantrana Engineering Technology Full time

    General Administration SupportRemote · Part-Time · Operational BackboneWork from Anywhere | Weekday Rotation | Supporting Core Business OpsPT Abimantrana Engineering Technology (AE Tech) is a digital-first, multidisciplinary engineering company based in Jakarta. We work with global clients across different industries. Our main services include:Product...

  • Junior Facebook Ads Specialist

    2 weeks ago

    Remote, Indonesia STerry Full time

    Junior Facebook Ads Specialist - STERRY Limited Join a dynamic growth marketing agency where precision meets creativityAt STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in...

  • Product Specialist

    1 day ago

    Indonesia - Ancol DKSH Spain Full time

    Job Summary The incumbent works closely with the Sales Manager in managing the Medical channel.  General Responsibilities Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.• Provide input to medical sales plans based on experience. Implement action plans to achieve sales...