Service Operation Specialist
5 days ago
Job Description
- Handle dealer Operational (SOP, Service Process & Service Indicator), dealer performance, analysis & improvement
- Conduct Operational Training and Training for new and existing Service Network and Operational Training
- Manage database Management (Customer, History Service, UIO, unit Entry, etc)
- Approaching Owners to become Authorized Workshop
- Assist operational of Authorized Workshop
- Customer care management (VIP Customer & regular)
- Performs Event & Marketing activity for After Sales such as Campaign
Job Specification
- Bachelor's degree in Mechanical Engineering, or related fields.
- Having experience working at an authorized automobile distributor (ATPM)
- Experience in dealership networks is preferred.
- Strong understanding of automotive service processes and systems.
- Good analytical and problem-solving skills.
- Able to manage multiple tasks and work under pressure.
- Strong customer service mindset.
- Fluent in English
- Willing to be placed in Jakarta Selatan
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