Service Operation Specialist

5 days ago


Jakarta, Jakarta, Indonesia PT Sokonindo Automobile Full time

Job Description

  • Handle dealer Operational (SOP, Service Process & Service Indicator), dealer performance, analysis & improvement
  • Conduct Operational Training and Training for new and existing Service Network and Operational Training
  • Manage database Management (Customer, History Service, UIO, unit Entry, etc)
  • Approaching Owners to become Authorized Workshop
  • Assist operational of Authorized Workshop
  • Customer care management (VIP Customer & regular)
  • Performs Event & Marketing activity for After Sales such as Campaign

Job Specification

  • Bachelor's degree in Mechanical Engineering, or related fields.
  • Having experience working at an authorized automobile distributor (ATPM)
  • Experience in dealership networks is preferred.
  • Strong understanding of automotive service processes and systems.
  • Good analytical and problem-solving skills.
  • Able to manage multiple tasks and work under pressure.
  • Strong customer service mindset.
  • Fluent in English
  • Willing to be placed in Jakarta Selatan


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