Strategy & Projects (Customer Service) - (DI Yogyakarta)

1 week ago

Yogyakarta, Yogyakarta, Indonesia SPX Express Full time

Job Description

  • Plan and execute project-based tasks focused on improving customer service processes and performance.
  • Drive critical projects in a fast-paced environment to achieve key customer service objectives.
  • Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments.
  • Track key operational metrics and provide regular updates on business performance and project implementation.

Requirements

  • Ability to analyze data, interpret insights, and translate them into actionable recommendations.
  • Strong storytelling and visualization skills for PowerPoint presentations.
  • Creative thinker with excellent collaboration and relationship management abilities.
  • Strong skills in MS Excel and Google Sheets.
  • Capable of managing end-to-end projects, multitasking, and handling multiple stakeholders effectively.
  • Native fluency in Bahasa; English proficiency is a plus.
  • Eager to learn about and implement process optimization strategies.
  • Ability to manage multiple projects and engage with various stakeholders simultaneously.

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