Quality Assurance Operations Team Leader

4 days ago

Jakarta, Jakarta, Indonesia Cermati Full time

Job Description

  • As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents
  • Monitoring and responsible for the overall Quality Assurance Process
  • Liaise with QA Ops Manager regarding operation daily
  • Review quality assurance policies and procedures
  • Develop, recommend and monitor corrective and preventive actions
  • Update internal policy & SOP based on new regulations from regulator
  • Prepare reports to communicate outcomes of quality activities
  • Identify and organize training needs to meet quality standards
  • Coordinate collaborations with other departments.
  • Conduct Internal and External calibration
  • Monitoring and developing team performance and coaching team if needed

Qualifications

  • Male/Female
  • Age max. 35 years old
  • Bachelor degree any major
  • Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech
  • Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill

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