ERP Support Lead

. 1. User & System Support

• Provide Level 1 and Level 2 support for Microsoft Dynamics 365 Business Central (BC) across all functional & technical areas — Finance, Purchasing, Sales, Inventory, Manufacturing, and Warehouse.
• Troubleshoot user issues, analyze root causes, and implement corrective actions or escalate to the technical/development team when necessary.
• Manage support tickets in line with SLA response and resolution times.
• Assist in testing and validating bug fixes, patches, and BC version upgrades.

2. System Configuration & Maintenance

• Perform configuration and setup changes within Business Central (posting groups, dimensions, workflows, approvals, number series, etc.) under supervision or per change control.
• Maintain user accounts, permission sets, and role centers.
• Support integration testing for connected applications (e.g., Power BI, WMS, POS, payroll, CRM, banking interfaces).

3. User Training & Documentation

• Conduct user training sessions and prepare step-by-step user guides or quick reference manuals.
• Create and maintain documentation for system configuration, issue logs, and change requests.
• Support onboarding of new users to ensure proper understanding of BC processes.

4. Process Improvement & Analysis

• Work with business users to gather and document business requirements for new features or reports.
• Identify opportunities for process automation or optimization using Business Central and related tools (e.g., Power Automate, Power Apps, Power BI).
• Support data validation, reconciliations, and month-end closing activities within BC.

5. Reporting & Communication

• Prepare ad-hoc reports or assist users in creating reports using Business Central, Excel, or Power BI.
• Communicate clearly with non-technical users and liaise between business teams and IT/development teams.
• Participate in project meetings, upgrades, or rollout initiatives when required.
• Prepare and distribute monthly report timesheet usage for each client.
• Reminder upgrade feature, renewal license, renewal support contract to clients.

Minimum Qualifications: Education & Experience

Bachelor's degree in Information Systems, Information Technology, Accounting, Business Administration, or related field.

1–3 years of experience supporting or implementing Microsoft Dynamics 365 Business Central (or Dynamics NAV).

Experience in troubleshooting ERP issues, performing configuration, and assisting users.

Fresh Graduated are welcome to apply.

Technical & Functional Skills

Solid understanding of Business Central functional modules — particularly General Ledger, Accounts Payable, Accounts Receivable, Inventory, and Purchase/Sales processes.

Familiar with BC setup tables such as Posting Groups, Dimensions, Number Series, Currencies, and VAT setup.

Strong knowledge in Accounting and Financial Report (Trial Balance, Balance Sheet, Profit & Loss, Cashflow, etc.) is preferred.

Knowledge and understanding in LS Central is a plus.

Knowledge of Power BI, Power Automate, or Jet Reports is advantageous.

Basic understanding of SQL, AL extensions, or system integrations is a plus.

Ability to debugging using technical tools is advantageous.

Soft Skills

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Customer-focused with a positive, service-oriented attitude.

Ability to manage multiple priorities and deliver within deadlines.

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