Client Operation Sr. Supervisor

5 days ago

Jakarta Metropolitan Area, Indonesia ATI Business Group Full time 15,000,000 - 30,000,000 per year

ATI Business Group is looking for a strong
Client Operations Senior Leader
to enhance
team performance, drive process efficiency, and ensure exceptional client satisfaction.
As a leader you will
oversee daily operations, identify and implement workflow improvements, and maintain clear communication with both the team and client.
They will be responsible for mentoring and developing supervisors and associates, ensuring KPI achievement, optimizing productivity

through data-driven insights, and proactively managing client relationships and risks to maintain service excellence.

What You'll Be Doing:

● Empower Growth: Conduct regular performance evaluations, manage the team's KPIs,

and offer impactful feedback to enhance the skills and confidence of your team members.

● Drive Efficiency: Develop and implement cutting-edge strategies to optimize day-to-day

operations, ensuring maximum efficiency and effectiveness in meeting SLAs.

● Foster Innovation: Continuously identify areas for improvement, implement process

enhancements, and leverage data-driven insights to enhance productivity and other SLA

metrics.

● Client Relationship Management: Collaborate with your direct supervisor to create

presentations relating to the team's monthly performance, and present the data and any

feedback to the client. You must also maintain a positive relationship with the client and proactively address their evolving needs and expectations.

● Performance Excellence: Monitor performance metrics and deliver insightful performance

reports to your direct supervisor and clients.

● Risk Mitigation: Identify potential risks and implement necessary measures to safeguard

the company's operations and uphold data protection policies.

What We're Looking For:

● Fluent in both written and spoken English, with strong comprehension skills.

● Strong attention-to-detail

● Minimum 2-3 years of leadership experience managing a team, and conducting calls with

clients, or vendors overseas using English.

● Extensive experience leading teams in a multinational corporation with a strong track

record in project implementation.

● Strong leadership and team management skills, with the ability to inspire teams to

achieve goals.

● Excellent analytical and numerical skills

● Good working knowledge of Excel

● Pleasant personality with excellent communication and interpersonal skills.

● Willingness to WFO 100%

● Willingness to have shifting schedules

● Adaptable in a dynamic work environment

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.

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