Service Manager

6 days ago

Jakarta, Jakarta, Indonesia PT Multi Elexindo Indah Full time $1,000 - $3,500 per year

We are seeking an experienced Service Manager to lead and develop our technical service team for high-end home appliances and commercial refrigeration & cooking equipment.

Requirements:

· Minimum 5 years of experience as a Service Manager in high-end home appliances or commercial refrigeration/cooking equipment.

· Strong educational background in Electronics, Refrigeration, or Cooking Appliances.

· Proven ability to manage, train, and grow a service team.

· Excellent problem-solving skills and hands-on technical expertise.

· Strong communication, leadership, and customer-service orientation.

· Able to build service processes, monitor performance, and ensure service quality standards.

Responsibilities:

· Lead, supervise, and develop the service team to achieve high performance.

· Ensure timely and effective after-sales service for all product categories.

· Oversee service operations, scheduling, and workflow management.

· Establish and improve service SOPs and technical troubleshooting guidelines.

· Coordinate with sales and management teams on service-related matters.

· Maintain strong customer satisfaction through professional and effective support.

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