Customer Platform Specialist

1 week ago

Jakarta, Jakarta, Indonesia MEKARI (PT. Mid Solusi Nusantara) Full time 10,000,000 - 20,000,000 per year

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Descriptions:

  • Manage the implementation, data integration schemes, and SOP creation for all customer-facing platforms.
  • Provide in-depth customer analysis and reporting for multiple stakeholders in the after-sales division.
  • Closely monitor data flows within customer platforms (Moengage, Mixpanel, Zendesk) to provide analytics and recommendations.
  • Develop and present data visualizations and dashboards for the customer ops team using Tableau.
  • Own all data integration schemes between internal platforms (e.g., Internal Billing & Finance to Zoho CRM).
  • Liaise closely with the Engineering team to establish and maintain data governance standards across platforms.
  • Conduct evaluations of internal OKR models and formulas for key metrics, including Issue Escalation Ratio.
  • Formulate and deliver a Customer Engagement Score, from initial data point collection to final formula evaluation.

Requirements:

  • Bachelor's degree in Information Systems, Computer Science, Engineering, Business Analytics, or a related technical field.
  • Proven experience managing customer platforms (e.g., Zendesk, Moengage, Mixpanel) and CRM (Zoho).
  • Strong proficiency in SQL and data visualization tools (Tableau is a huge plus).
  • Experience in designing and managing complex data integration schemes and API workflows.
  • Ability to develop, analyze, and evaluate key business metrics (e.g., customer engagement scores).
  • Excellent communication skills; comfortable liaising between technical (Engineering) and non-technical (Customer Ops) teams.
  • A process-oriented mindset with experience creating SOPs and technical documentation.
  • Strong analytical and problem-solving skills.

What You Will Get:

  1. Competitive salary + daily allowance.
  2. Premium private health insurance (outpatient, inpatient, maternity, dental).
  3. Early access to salary + flex installment (employee loan) via Mekari Flex.
  4. Allowance for sports activities and glasses/contact lenses.
  5. Flexible working hours with a hybrid work culture.
  6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
  7. Notebook Ownership Program.
  8. Strategic office location, accessible by MRT.
  9. Friendly and dynamic work environment.
  10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at [ENG] or [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Have a great day

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