Customer Service Manager

Company DescriptionKrediOne is a peer-to-peer lending platform developed by PT Inovasi Terdepan Nusantara, offering fast, secure, and reliable access to financing for the people of Indonesia. The platform provides a fully digital loan application process through its mobile application, available on Google Play and the App Store. KrediOne prioritizes user...

Responsibilities:Monitor and ensure all Customer Service & Complaint Management activities run efficiently and in compliance with SOPs.Deliver excellent service to customers and handle their requests effectively.Conduct regular sampling checks on the team's completed tasks to ensure accuracy and quality.Manage and oversee day-to-day operations within the...

Key Responsibilities:Greet and assist walk-in customers in a professional and courteous mannerHandle service inquiries and provide accurate information regarding service processesCoordinate with technicians to ensure timely service updates and customer satisfactionPerform daily administrative duties including data entry, filing, and document...

Are you passionate about delivering exceptional customer experience? Do you thrive in leading high-performing teams and driving continuous improvement? This is your chance to join a global industry leader and shape the future of customer service in the apparel and footwear manufacturing ecosystem.Key Responsibilities:Build, lead, and inspire a world-class...

OverviewThe CS and Co-Manufacturing Manager role leads end-to-end customer service and co-manufacturing operations for Quaker and GMD, ensuring product availability, on-time delivery, and high service levels. It drives process improvements, manages production, sourcing, logistics, and compliance, while collaborating on integrated planning and maintaining...

Job Title: Customer Service (E-commerce Live Chat Agent)Location: Setiabudi, South JakartaWe are seeking a highly motivated Customer Service with a solid understanding of e-commerce return and refund procedures on major marketplace platforms such as Lazada, Shopee, and Tokopedia. The candidate must be fluent in English and demonstrate fast response times and...

Looking for someone with OIL & GAS experience Direct customer service leadership experience in industrial manufacturing/heavy goods including coordination with production and logistics Experienced in dealing with contract governance, TKDN, SLA negotiation, risk management, and client retention strategies in a B2B environmentExperienced in leading regional...

Manage and respond to information and inquiries from various communication channels in a timely and professional manner.Support and assist customers and drivers by identifying issues and providing effective solutions throughout the service process.Offer clear consultation and guidance related to GreenSM's products, services, and programs.Conduct surveys to...

About the RoleWe are looking for a Customer Support Associate with a Psychology background who can deliver an outstanding support experience to our consumers and partners. This role requires high empathy, strong communication skills, and the ability to understand user behavior to ensure every interaction feels warm, accurate, and solution-oriented.Key...

Company DescriptionEstablished in 2014, PT Rajawali Berdikari Indonesia (Radikari) is a leading managed service provider specializing in Business Process Outsourcing (BPO), Labor Supply Services, Man Power Outsourcing (MPO), and Transactional Process Outsourcing (TPO). The company delivers innovative solutions to clients across diverse industries, including...