Global Customer Care Team

6 days ago

Sleman Yogyakarta Special Region, Indonesia PT INSERASENA (POLYGON GROUP) Full time

GLOBAL CUSTOMER CARE TEAM

As a global customer care, you will be responsible for providing exceptional customer support, resolving inquiries, and maintaining positive customer relationship.

Responsibility

  • Responding promptly to customer inquiries under Service Level Agreement (SLA) through various channels in accordance with Standard Operating Procedure (SOP).
  • Carry out a good problem solving.
  • Delivering good answer by considering customer experience to provide professional customer support.

Requirements

  • Minimum diploma's degree (Fresh Graduated are Welcome).
  • Proficient understanding of customer support, good problem solving, and customer orientation.
  • Good time management.
  • Fluent in English.
  • Passionate in sports, especially cycling is a plus point

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