Incoming Communication and Process

5 days ago


Yogyakarta, Indonesia Pinhome Full time

**About the role**

Customer Care Unit Operation Officer (known as second layer)

**What You Will Do**
- Compile or gathering information From outside which engage to CCU (Customer, Agent, and Business partner)
- Handling Complaint and escalating to stakeholders
- Reach out customer for detail complain or Deliver solutions to customer or agent directly
- Prevent Customer bad experience become hard complaint
- Counter Customer hard complaint (bad rating) by asking evidence
- Daily Tracking unfulfilled order and find out the reason
- Giving extra miles to customer who need help (Looking for Service Agent)
- Alert for Service Agent who push Panic button/ Emergency button
- Daily Reporting
- Weekly meeting

**What You Will Need**
- First level information both Features and update (accessibility)
- Cooperation one another in every level stakeholders
- Willing to shift working hours

**About the team**

Shifting operational officer in incharge for communication gathering and deliver from third party (outside) to management.



  • Yogyakarta, Yogyakarta, Indonesia Sinergi Performa Cipta Full time

    Requirements:D3/S1 any major with GPA 2,75Max 2 year in Data Entry and Processing/verification/reporting and-or similar (experience must stated in brief in the CV)Microsoft Excel/Google Sheets Skills: Candidates must pass an intermediate Excel test, demonstrating proficiency in tasks like creating PivotTables, using SUMIFS, cleaning text columns, and more....


  • Yogyakarta, Yogyakarta, Indonesia SeaBank Indonesia Full time

    Job description:Analyzing and gathering all the requested information into SOP/ TGU draft, to ensure that the SOP/ TGU compiled in accordanceFollow-ups the requester related to the completeness of the information needed in the SOP/TGU, to make SOPs/TGU in accordance with the standardsDevelop all information relating to the data and information needed to be...


  • Yogyakarta, Yogyakarta, Indonesia PT Bank Seabank Indonesia Full time

    Job descriptions:Analyzing and gathering all the requested information into SOP/ TGU draft, to ensure that the SOP/ TGU compiled in accordanceFollow-ups the requester related to the completeness of the information needed in the SOP/TGU, to make SOPs/TGU in accordance with the standardsDevelop all information relating to the data and information needed to be...

  • Staff Information

    1 week ago


    Yogyakarta, Indonesia PT Kharyawibanga Cipta Karsa Full time

    Staff Information & Communication - Laki-Laki/Perempuan - S1 Teknik Informatika, Sistem Informasi & Ilmu Komputer - Menguasai ilmu pemrogaman Web & Android - Memiliki pengalaman pemrogaman phyton "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan...


  • Yogyakarta, Yogyakarta, Indonesia Launch Space Full time

    You will lead a team in our SEO agency. Your team creates email outreach lists and sends guest post inquiries for SaaS clients. You'll work closely with the team that comes up with guest post ideas.Key ResponsibilitiesAssign and oversee weekly email list-building and outreach tasks.Ensure the team meets weekly deliverables.Manage email inboxes and negotiate...

  • Customer Success

    7 days ago


    Yogyakarta, Indonesia PT Exabytes Network Indonesia Full time

    Join our vibrant team as a Customer Success Executive and be the welcoming voice and dependable support that define our dedication to providing excellent customer experiences for our global customers. Advance your career in a collaborative environment where your commitment to customer satisfaction is not only acknowledged, but celebrated **Job...

  • Accounting Staff

    4 days ago


    Yogyakarta, Yogyakarta, Indonesia PT Bhakti Idola Tama Full time

    PT. Bhakti Idola Tama is a marketing and distribution company located in Indonesia that mainly  trades with home appliance goods under the brand Miyako, Shimizu and Rinnai as their sole distributor to local wholesale partners as the primary target customers. We have many branches and warehouses spanning across Indonesia with over 20 locations and we are...


  • Yogyakarta, Indonesia exabytes Full time

    **GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...


  • Yogyakarta, Yogyakarta, Indonesia Widya Analytic Full time

    Assisting in the recording and processing of company financial dataSupporting Finance, Accounting, and Tax (FAT) activities in daily operationsAssisting in inputting transaction data into the system (invoices, payments, expenses, etc.)Assisting in tax administration processes (recapitulation of VAT, income tax, and supporting documents)Checking and filing...

  • Staff Information

    7 days ago


    Yogyakarta, Indonesia Quick Trator Full time

    Staff Information & Communication Technology - Laki-laki/Perempuan - S1 Teknik Informatika, Sistem Informasi, dan Ilmu Komputer - Menguasai logika pmrograman, pemrograman web & android - Memiliki pengalaman pemrograman phyton/pernah terlibat dalam pembuatan kecerdasan buatan (Artifical Intelligence) "Waspada terhadap Modus Penipuan pada saat proses...