Digital Support Analyst

At Orica, it's the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It's an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

Orica is a global leader in mining and digital solutions, passionate about driving innovation and helping our customers succeed.

As a Digital Support Analyst (Mining Engineer), you'll be at the heart of our digital transformation—working closely with product teams, field implementers, and users to support our digital products. You'll be the go-to person for troubleshooting, training, and documentation, helping our customers and internal teams get the most out of our technology.

This role offers the opportunity to make a real impact on customer success and technology adoption, while being part of a collaborative, growth-focused environment that values professional development and career advancement.

If you're looking to grow your career while shaping the future of mining technology, this is where your journey begins.

• Champion safety and excellence in every interaction.
• Provide hands-on support and root cause analysis for digital solutions, always keeping the customer's needs front and center.
• Develop and deliver training programs and clear documentation for both internal and external stakeholders.
• Maintain and improve support tools and processes, looking for ways to automate and make things more efficient.
• Collaborate with development teams to share feedback and help shape future technology offerings.
• Track and report on customer adoption, retention, and satisfaction.

• Bachelor's degree in Mining Engineering or a related field
• Minimum 3 years post-graduate experience in mining operations (drill and blast preferred; underground mining experience is a plus)
• Core drill and blast experience
• Hands-on experience with mining software, such as:
  • Orica tools (SHOTPlus, BlastIQ, FRAGTrack, AVM)
  • Drill and blast software
  • Mine and/or geology software
• Familiarity with reporting and data visualization tools (e.g., PowerBI)
• Strong written, verbal, and presentation skills
• Experience facilitating workshops and training sessions
• Customer-first mindset and empathy for users
• Effective time management and ability to handle multiple prioritiesBackground in database management and data integration (a plus)
• Team-oriented approach, supporting others' success and building trust internally and externally
• Bonus: Technology support (software/hardware), programming languages (SQL, Python, JSON, C#), or CertIV Training and Assessment

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.