Customer Relations Officer

7 days ago

East Jakarta Jakarta, Indonesia VICTION Full time

Company Description

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Role Description

This is a full-time, on-site role for a Customer Relations Officer located in East Jakarta. The Customer Relations Officer will handle daily customer interactions, ensuring satisfaction and resolving issues promptly. Responsibilities include providing exceptional customer support, maintaining client relations, and utilizing analytical skills to understand and address customer needs. Additionally, the role requires regular reporting on customer feedback and working closely with other departments to enhance service quality.

Qualifications

  • Strong Interpersonal Skills and ability to manage Client Relations
  • Proficiency in Customer Support and ensuring Customer Satisfaction
  • Analytical Skills to understand and address customer needs effectively
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Previous experience in a customer relations role is preferred
  • Bachelor's degree in Business Administration, Communication, or related field is advantageous

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