Japanese Guest Relation Officer

4 days ago

Komodo, Indonesia AYANA Hospitality Full time 6,000,000 - 12,000,000 per year

AYANA Hospitality is excited to offer the position of Japanese Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.

Responsibilities
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relation Manager when needed
  • Ensure compliance with health and quality standards

Requirements

  • Fluent in Japanese (with a minimum N2 certification for Japanese speakers), and strong command of the English language
  • Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-centric approach

Benefits

  • Positive Working
  • Great Environment
  • Supportive Team Work

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