Client Onboarding Consultant

4 days ago

Jakarta, Jakarta, Indonesia Liven Full time

About the role

At Liven, we're transforming the way businesses in hospitality and beyond connect with their customers. As a Client Onboarding Consultant, you will play a pivotal role in helping new clients unlock value from our platform from day one. You'll guide them through a smooth onboarding experience, ensure their account is configured correctly, and drive early activation of key features.

You will be the first trusted partner in their journey — supporting clients as they adopt the platform, resolving barriers early, and ensuring a confident, seamless transition into live usage. This role directly impacts client activation, product adoption, and long-term retention, making it essential to revenue protection and overall client satisfaction.

What you'll do

  • Own and manage the end-to-end client activation and onboarding journey, ensuring a smooth progression toward successful go-live.
  • Serve as the primary point of contact during activation, building trust and strong client relationships.
  • Configure client accounts and set up platform workflows to support their operational needs.
  • Use CRM and onboarding tools to manage communication, track milestones, and maintain visibility across the activation pipeline.
  • Educate clients on Liven's features and best practices to drive early adoption and engagement.
  • Identify risks, blockers, or technical issues early and resolve them proactively or escalate when necessary.
  • Collaborate closely with internal teams to deliver a consistent, high-quality activation experience.

Qualifications

  • 2–4 years of experience in onboarding, client activation, client management, or other client-facing roles.
  • Excellent verbal and written communication skills, with the ability to explain concepts clearly and confidently.
  • Strong problem-solving ability with sharp attention to detail.
  • A client-focused mindset grounded in empathy, professionalism, and proactive support.
  • Comfortable using CRM systems, onboarding tools, and client support platforms.
  • Ability to thrive in a fast-paced, evolving environment.
  • Proven ability to collaborate effectively across cross-functional teams.

Good to Have

  • Strong interpersonal skills with the ability to build trust quickly.
  • Confidence managing multiple activation or onboarding projects simultaneously.
  • Experience delivering training sessions, product walkthroughs, or client education.
  • A proactive approach to identifying risks or barriers and implementing timely solutions.
  • Tech-savvy, with the ability to learn new systems and tools quickly.

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