Service Monitoring Senior Officer

6 days ago


Jakarta, Jakarta, Indonesia PT Bussan Auto Finance (BAF) Full time 15,000,000 - 20,000,000 per year

Gambaran Pekerjaan:

  • Melakukan monitoring dan service validasi setiap Kantor Jaringan
  • Melakukan training/ sosialisasi secara berkala untuk meningkatkan kemampuan Frontliner
  • Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan yang berkaitan dengan program peningkatan kualitas layanan di Network
  • Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan all activity yang berkaitan dengan Customer Care
  • Melakukan pemantauan campaign dari Divisi Operation yang dikirimkan kepada konsumen
  • Support permintaan data dari Departemen atau Divisi lain di luar OPS terkait dengan Customer Care dan Service Quality

Kualifikasi:

  • Minimal S1 dari semua jurusan
  • Memiliki pengalaman minimal 2 tahun di bagian service quality/service monitoring/setara
  • Menguasai
  • Memiliki komunikasi yang baik
  • Bisa mengendarai mobil dan memiliki SIM A
  • Mampu berbahasa inggris dengan baik


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