Associate Head of Escrow and Settlement

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we're working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we're giving consumers a reliable and secure payment experience which is better than anything else they've experienced in the Indonesian ecosystem.

Where We Are Now: Series A Startup with Boundless Opportunities

Our Vision for Payment Transformation: We're on a mission to disrupt the traditional online payment landscape. By pioneering a faster, safer, and incredibly simple payment solution, we're challenging the status quo of virtual account payments and setting a new standard for seamless transactions, enabling payment in just 20 seconds powered by open banking regulatory framework.

Strategic Partnership with Top Brands: As we build a new category in one-click fast payments, you'll have the opportunity to work alongside industry leaders, partnering with top-tier D2C brands ranging from telco providers, banks, FnB, and OTT to create a network that redefines the future of online payments.

Your Opportunity to Innovate: If you're passionate about innovation and eager to make a significant impact, this is your chance to be part of something truly transformative and create value.

The ideal candidate is expected to be a born leader who is passionate about implementing risk mitigation policies and processes, enjoys building new things, an amazing taskmaster and has a proven track record of successfully growing businesses and has experience working in similar startups in its Series A stage and beyond.

The Associate Head of Escrow and Settlement will play a crucial role in driving the organization's growth by adapting, implementing, and improving business processes. The successful candidate will ensure that the desired metrics to measure process effectiveness are adhered to and provide data to stakeholders for analysis. They will also maintain good relationships with internal and external entities involved in the business process and resolve any issues, weaknesses, and complexities with good communication.

Join a multicultural team at the epicenter of transforming Indonesia's future payment industry. Seize this rare opportunity to be a game changer in an environment that thrives on innovation and collaboration. Don't miss out on the chance to be part of a live, dynamic company ready to soar to new heights in the coming year.

Ready to simplify and revolutionize transactions? Apply now and let's embark on this exciting journey to reshape the world of payments together #IndepaySetaraJourney #PaymentsInnovation

What your current role should be like?

• 5+ years of experience in managing escrow and settlement operations within financial services or technology companies.
• Expertise in implementing and optimizing processes for dispute resolution, financial settlements, and reconciliations.
• Skilled in working with data-driven decision-making, using tools like MS Excel, ERP, or CRM systems to enhance operational efficiencies.
• Proven track record of handling stakeholder management and resolving conflicts efficiently.
• Ability to thrive in a fast-paced, early-to-growth stage startup environment, with a focus on scalability and innovation.

What will you do?

• Execute back-end Dispute Handling/Management/Resolution operations.
• Cross-check existing data and pre-match with bank and internal reporting.
• Manage complaints and disputes coming through various channels (automated, letters, emails, etc.) and close the issues accurately in a timely manner.
• Analyze incoming queries/complaints/disputes to identify patterns to define action-ables.
• Ensure all documentation and records are created and maintained for all interactions.
• Play an integral role in showcasing Indepay as a consumer-friendly organization and best service provider.
• Provide insight to management on the offerings through publishing dashboard of the queries and issues periodically.
• Perform independent controls on regulatory reports, Additional controls.
• Manage a variety of stakeholders, resolve conflicts, record and monitor inventory and other data artifacts, and handle day-to-day paperwork, digitization/scanning, invoicing and processing, and cash handling/management.
• Expertise in performing processes, Basic excel skills.

Requirements

What do you have?

• 5+ years of experience in handling settlement or escrow accounts in payment and/or technology companies. 
• The candidate must have excellent expertise in MS Office suite of products including MS Word, MS-Excel, MS PPT, ERP/CRM portals, and must have an analytical and data-driven approach in day-to-day work with the ability to develop clear & concise documentation.
• Manage and handle settlement/escrow accounts in payment and/or technology companies.
• Must be comfortable working in an early stage to growth stage company and should be able to thrive in a dynamic and fast-paced environment.
• Have a proven track record of success in previous roles and have worked in a similar setting, such as a Pre series A-B company will be a plus.
• A leader who takes fun in taking risks and understands that taking calculated risks is necessary for growth. They should have the ability to balance risk-taking with sound decision-making to build something innovative and groundbreaking.
• Record and monitor inventory and other data artifacts.
• Handle day-to-day paperwork, digitization/scanning, invoicing and processing, and cash handling/management.
• Manage a variety of stakeholders and resolve conflicts.
• Deliver on commitments without fail.
• Develop clear & concise documentation with an analytical and data-driven approach.
• Multi-task and prioritize work effectively.
• Work independently and self-motivated in a fast-paced and dynamic environment.
• Stay positive, bring out the best in a team, and work well under pressure.
• Develop strategic thinking to understand business opportunities and create a competitive advantage.
• Provide proactive and creative solutions to solve problems with excellent problem solving.

How do you do it?

• You thrive in a dynamic and fast paced environment.
• You deliver on your commitments without fail.
• You have an analytical and data-driven approach in day-to-day work.
• You are always energetic and work well under pressure.
• You are affable and know your way around the organization.
• You have excellent communication skills and have the ability to impact and influence.
• You have an unparalleled attitude and determination to succeed against all odds.
• You can multi-task and have excellent time management and prioritisation skills.
• You are a strategic thinker who understands business opportunities to create a competitive advantage.
• You have excellent problem solving and analytical skills, and can think outside the box to proactively provide the right solution.
• You have a keen eye for detail.
• You stay positive and bring out the best in a team.
• You are independent, self-motivated and a fast learner.
• Patience and perseverance are your key attributes.

Benefits

What do we offer?

You will be working alongside other passionate and talented people in a beautiful, spacious and well lighted office with all the perks and flexibility of a coveted technology product company. Besides, you will have a sense of purpose and excitement as we offer:

• An opportunity to make a positive impact on the world by providing basic financial services to unbanked and underbanked people worldwide.
• An opportunity to define and develop a product for the global market.
• An opportunity to be part of the core team who will build a global company and define its culture and processes.
• An opportunity to move horizontally or vertically across geographies through multiple career paths.
• An opportunity to work at the frontier of modern banking solutions technology.

Of course, we do have competitive salaries, long term incentives and many other generous benefits. We promote entrepreneurship culture and look forward to a budding ground for future entrepreneurs.