Customer Relation

3 days ago

West Jakarta Jakarta, Indonesia English 1 (Swara Group) Full time 900,000 - 1,200,000 per year

Sebagai
Customer Relation & Sales Supervisor (CC/PA SPV)
, Anda akan memimpin dan membimbing tim frontliner (Course Consultant & Progress Advisor) untuk memastikan target penjualan tercapai dan kualitas layanan siswa tetap maksimal.

Peran Anda berfokus pada
sales performance, customer satisfaction, coaching tim, serta memastikan pengalaman siswa dan orang tua berjalan positif dari awal hingga akhir proses belajar.

Deskripsi Pkerjaan:

  • Memimpin, mengawasi, dan memotivasi tim Course Consultant & Progress Advisor untuk mencapai target bulanan dan menjaga standar pelayanan.
  • Melakukan
    coaching
    ,
    monitoring
    , dan evaluasi kinerja tim secara berkala.
  • Memastikan proses konsultasi, follow-up, dan administrasi siswa berjalan sesuai SOP.
  • Menganalisis data leads, konversi, dan feedback untuk meningkatkan efektivitas strategi penjualan dan layanan.
  • Menangani kasus atau keluhan pelanggan dengan pendekatan profesional dan solutif.
  • Berkoordinasi dengan tim Marketing dan Academic untuk memastikan retensi dan kepuasan siswa.
  • Mendukung pelaksanaan program promosi, open house, dan event center.
  • Membuat laporan performa tim dan memberikan rekomendasi peningkatan hasil kerja.

Kualifikasi:

  • Pendidikan minimal S1 dari semua jurusan.
  • Pengalaman minimal 2 tahun di bidang
    sales supervision
    ,
    customer service leadership
    , atau
    education center management
    . (Pengalaman Industri pendidikan menjadi nilai tambah)
  • Memiliki kemampuan komunikasi, analisis, dan kepemimpinan yang kuat.
  • Mampu bekerja dengan target dan jadwal kerja shifting & weekend.
  • Terbiasa bekerja dengan target, data, dan jadwal yang dinamis.
  • Energik, percaya diri, dan mampu memberikan
    coaching
    yang efektif pada tim.
  • Mampu menangani keluhan pelanggan dengan empati dan solusi yang konstruktif.
  • Bersedia bekerja di akhir pekan dengan jadwal libur bergantian.

Penempatan:

  • English 1 Green Lake City
  • English 1 PIK
  • English 1 Cisauk (Pre-opening team)

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