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WE ARE HIRING – KELAPA RETREAT & SPA

1. Marketing Manager

Profile Summary:

A creative and visionary Marketing Manager who blends strategic thinking with strong storytelling ability. The ideal candidate has a deep understanding of luxury boutique branding, digital marketing, and guest engagement.

Qualifications:

• Male or Female, maximum age 35 years
• Minimum 2 years of experience in a similar position at a five-star hotel or boutique resort
• Strong background in digital marketing, content creation, and brand strategy
• Experience managing social media, website content, and online advertising campaigns
• Excellent communication and storytelling skills in English
• Knowledge of luxury, eco, and wellness market trends
• Creative, analytical, and detail-oriented with strong leadership ability
• Familiar with photography, video direction, and collaboration with creative partners

Responsibilities:

• Develop and execute Kelapa Retreat's annual marketing plan and branding strategy
• Manage digital channels: website, social media, SEO, Google Ads, and newsletters
• Plan and coordinate content production that reflects the brand's sustainability and local identity
• Collaborate with the Sales Manager to align promotional campaigns and drive bookings
• Analyze marketing performance and adjust strategies based on data and market trends
• Represent Kelapa Retreat as a brand ambassador across all marketing activities

2. Sales Manager

Profile Summary:

A dynamic and result-oriented Sales Manager with a strong passion for hospitality and personalized guest experience. The ideal candidate understands the boutique resort market and excels at building and maintaining high-value client relationships across international and domestic markets.

Qualifications:

• Male or Female, maximum age 35 years
• Minimum 2 years of experience in a similar position at a five-star hotel or boutique resort
• Proven track record in achieving or exceeding sales targets
• Strong network with travel agents, OTAs, and corporate accounts (domestic & international)
• Excellent negotiation and communication skills
• Fluent in English, both written and spoken
• Tech-savvy and familiar with CRM, OTA platforms, and online sales tools
• Smart, creative, proactive, and passionate about personalized guest experiences

Responsibilities:

• Develop and execute effective sales strategies to maximize hotel revenue
• Maintain strong relationships with existing partners while expanding new business opportunities
• Monitor market trends and competitor performance to identify growth potential
• Collaborate closely with the Marketing Manager for promotional campaigns
• Represent Kelapa Retreat at trade shows, exhibitions, and partnership events

3. Chief Accounting

Qualifications:

• Male/Female, maximum 45 years old
• Bachelor's degree in Accounting / Finance
• Minimum 5 years of experience in accounting, including 2 years as Chief Accounting / Accounting Manager in boutique hotels or resorts
• Knowledge of hotel accounting systems, internal audit, and taxation
• Proficient in accounting software (Accurate, VHP, Gusto, or PMS-based hotel systems)
• Detail-oriented, honest, responsible, and able to work under tight deadlines
• Strong leadership and team coordination skills
• Knowledgeable in budgeting and strategic financial analysis

Responsibilities:

• Manage all financial and accounting operations of the hotel
• Prepare monthly and annual financial statements (Profit & Loss, Balance Sheet, Cash Flow)
• Ensure all transactions comply with PSAK standards
• Supervise budgeting, cash flow, and cost control
• Lead and manage the accounting team
• Perform bank reconciliations, internal audits, and ensure tax compliance (VAT, Income Tax, etc.)
• Coordinate with GM and external auditors for annual financial reporting
• Provide financial analysis to support management decisions

Additional Advantage:

• Brevet A & B certification is a plus
• Experience handling multi-department hotel financial reports (Rooms, F&B, Spa, etc.)

4. HRD Manager

Qualifications:

• Male/Female, maximum 45 years old
• Bachelor's degree in Psychology / HR Management / Law or related field
• 3–5 years of experience as HRD Manager in boutique hotels or hospitality industry
• Knowledge of labor laws, performance management, and HR planning
• Proficient in HR software (Gusto, Talenta, or similar)
• Strong communication, leadership, and interpersonal skills
• Strategic and analytical mindset

Responsibilities:

• Develop and execute HR strategies aligned with the hotel's vision and mission
• Manage recruitment, onboarding, training, and employee development
• Develop organizational structure, job descriptions, and KPIs
• Oversee HR administration (payroll, attendance, employment contracts, BPJS)
• Handle industrial relations and ensure labor law compliance
• Develop performance appraisal systems and career path planning
• Maintain positive work culture and support the Kelapa 5-Star Service concept
• Act as a strategic partner in HR planning and operational efficiency
• Handle legal matters

Additional Advantage:

• HR Professional certification (CHRP/CHRM) is a plus
• Experience in HR audits and compliance management

Send your CV to:

Contact Us:

Kelapa Retreat & Spa