QA/QC Staff

2 weeks ago

Kebayoran Lama Jakarta, Indonesia SEVEN Retail Group Full time 3,000,000 - 5,000,000 per year
Responsibilities
  1. Ensure operational and academic compliance with Sparks English standards, policies, and internal regulations.
  2. Develop, review, and update quality documents (SOPs, Work Instructions, and Internal Memos) regularly.
  3. Conduct internal audits in operational, academic, and administrative areas, and prepare audit reports with findings and recommendations.
  4. Identify non-conformities and support corrective and preventive actions for continuous improvement.
  5. Monitor quality KPIs to ensure consistent service and process standards.
  6. Conduct SOP training and assist center staff in implementing the quality management system.
  7. Prepare quality evaluation reports and present improvement recommendations to relevant stakeholders.
  8. Support data-driven continuous improvement initiatives based on audits, feedback, and customer satisfaction surveys.
Requirements
  1. Bachelor's degree (S1) in Management, Education, or a related field.
  2. 1–3 years of experience in Quality Assurance/Quality Control, operational administration, or internal audit.
  3. Solid understanding of quality management systems, SOP development, and operational audit processes.
  4. Basic data analysis skills using spreadsheets (Google Sheets / Microsoft Excel).
  5. Detail-oriented, analytical, and strong in documentation management.
  6. Excellent communication and cross-department coordination skills.
  7. Experience in the education or training sector is an advantage.
  8. Relevant certifications (ISO 9001, Six Sigma, TQM) are a plus but not mandatory.

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